Compliance Analyst, Legal – Investigations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Roles and Responsibilities

• Collaborate on a broad range of global investigations related to potential violations of company policies or laws
• Conduct and support various investigative functions, including reviewing documents, performing research, preparing and conducting interviews, and drafting investigation reports
• Review and analyze deal-related documents, financial documents, expense reports, and other materials for potential legal, ethics, policy violations
• Ensure that internal investigations are conducted in accordance with existing policies and procedures
• Develop recommendations for translating investigative findings into programmatic enhancements to help improve the daily operations of those programs
• Communicate and collaborate with business leaders and other stakeholders regarding investigative findings and remediation actions
• Conduct other compliance-related functions, including drafting policies, creating educational materials, etc.
• Track and maintain data regarding Speak Up reports
• Assess data for trends and patterns of alleged misconduct
• Contribute to reports regarding specific controls/investigations or aggregate data prepared for senior leadership
• Contribute to quarterly presentations for the Audit Committee of the Board of Directors
• Collaborate with ServiceNow colleagues on a global basis
• As appropriate, partner with outside legal counsel on investigative strategies and tactics

Job Summary

As a Compliance Analyst, Legal – Investigations, you will be responsible for contributing to and leading critical activities designed to fully implement the ServiceNow Code of Ethics. This position plays a significant role in internal investigations undertaken by the Ethics & Compliance organization within the Legal Department at ServiceNow. This role will work collaboratively with members of the Ethics & Compliance, Legal, Employee Relations, Human Resources, Marketing, Global Partnerships and Channels, and Sales teams at ServiceNow. The successful candidate must radiate a “can-do” attitude.

This position reports to the Director, Legal – Investigations and will be based at a ServiceNow location in the United States. The successful candidate for this position will lead and support internal investigations undertaken by the Ethics & Compliance organization on a global basis and conduct a wide range of data analytics functions.

Job Requirements

• Education/experience typically acquired through advanced education (e.g., Bachelor’s degree) and typically 5 or more years' related work experience or an equivalent combination of education and experience (e.g., Master’s degree + 3 years' related work experience, 9 years' related work experience, etc.)

Qualifications

• 5 to 7+ years of conducting or supporting internal affairs, anti-corruption, fraud, forensics, or regulatory compliance investigations at a global technology company, financial company, consulting firm, or law firm
• Experience conducting electronic reviews using e-discovery platforms
• Experience working with internal systems and data analysis tools
• Proficiency with Microsoft Office applications, specifically Word, Excel and PowerPoint, and aptitude to learn and utilize other technology 
• Detail-oriented focus with strong project management, organization, prioritization, and time management skills 
• Excellent verbal and written communication skills
• Excellent interpersonal skills and proven ability to build strong working relationships with internal stakeholders over multiple geographical locations
• Proven ability to work independently and as part of a fast-paced team
• High integrity to handle sensitive legal, confidential, and personal information
• The ability to travel as necessary (estimated to be less than 5%)

Top candidates will have:

• CFE, CCEP/CCEP-I, or similar professional certifiation(s)
• Experience with accounting and financial controls
• Experience with channel sales partners
• Familiarity with anti-bribery, anti-competition, and sanctions regulations (e.g., US FCPA, UK Bribery Act, US Sentencing Guidelines & Evaluation of Corporate Compliance Programs, OFAC sanctions regulation, Anti-Trust Laws, etc.)

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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