Digital Account Manager

About Secure Code Warrior

We are making the world more secure by changing the way developers write code. 

We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice. 

Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.

Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more. 

About the Role:

We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success & Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.

As a Digital Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers do not have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention.

• Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
• Own a $3M book of business, covering assigned territories. 
• Find avenues to drive revenue growth and mitigate revenue loss, hitting monthly, quarterly, and annual targets. 
• Forecast quarterly expansion and renewal rate with accuracy, breaking out areas of revenue growth, loss, and reactivation. 
• Preserve and enhance customer relationships by engaging in renewal processes showcasing SCW’s value proposition.
• Build and manage renewal forecasts with accuracy, working to mitigate churn and amplify expansion opportunities. 
• Coordinate and build relationships with SCW’s top clients, driving positive outcomes for both parties.
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Monitor customer health and product usage to spot retention risks and growth potentials
• Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
• Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
• Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
• Collaborate with Customer Success, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

• Very strong professional who can meet designated metrics, goals, and objectives.
• Experience in the SaaS/technology industry with extensive collaboration across departments and teams acting in an innovative, reliable, and proficient manner. 
• Proven experience in renewal management, account management, and sales management.
• Strong team player; demonstrated ability to partner with sales, marketing, and other cross functional departments.
• You have a passion for awesome cross-team collaboration and a strong ability to balance departmental needs and business priorities.
• Technically proficient yet effective communicator over the phone, over video, and when delivering presentations.
• Genuine interest in working for a global fast growing company with distributed teams.
• You are organized, an optimist, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
• You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. 
• 2+ years of experience in a customer-facing commercial role.
• Strong work ethic, attention to detail, and high sense of urgency to perform at a high level
• Excellent written communication and organization skills
• Curious, proactive, and eager to grow in a fast-paced environment
• Comfortable working with data to guide decision-making and prioritization
• Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace
• Experience supporting customers through tech-touch or digital-first approaches
• Interest in SaaS metrics, customer journeys, or product-led growth
• Background in customer lifecycle communications or retention strategy

• High-impact role within a dynamic company
• Fast growth potential and clear career path into Customer Success, Portfolio Management, or Sales Management
• Hands-on experience with account management, customer strategy, retention, and expansion
• Opportunity to work cross-functionally and make your mark on a critical customer segment