Client Success Director

About Introzy & Sanguine Technology Solutions

Introzy is a modern Partner Relationship Management (PRM) platform that helps businesses grow through referral partnerships, intelligent lead tracking, and curated marketplaces. We’re on a mission to make partnership-based growth easier, smarter, and more transparent.

Introzy is part of Sanguine Technology Solutions (STS), a portfolio of innovative SaaS platforms designed to help businesses unlock new revenue channels, streamline operations, and scale through technology. As Client Success Director, you will not only lead Introzy’s client success and support function, but also have the opportunity to influence client experience strategies across the broader STS portfolio.

What You’ll Do

Client Success Leadership

• Own the overall client success strategy for Introzy, ensuring every customer achieves measurable value and long-term retention.
  

• Define and track key metrics such as client retention, adoption, NPS, and expansion revenue.
  

• Develop scalable onboarding, training, and support programs to meet the needs of a growing and diverse client base.
  

Client Onboarding & Adoption

• Oversee the onboarding process to ensure clients are successfully implemented, trained, and launched.
  

• Create best practices, playbooks, and success plans that accelerate time-to-value and ensure platform stickiness.
  

• Partner with Product and Marketing teams to create scalable resources (guides, videos, knowledge base).
  

Support & Escalations

• Build and manage a support function that balances speed, accuracy, and client satisfaction.
  

• Establish SLAs, escalation processes, and feedback loops to continuously improve the client experience.
  

Team Management

• Hire, train, and mentor a growing team of onboarding specialists, client success managers, and support staff.
  

• Foster a culture of client-first service, accountability, and continuous learning.
  

• Collaborate with other STS portfolio company leaders to share resources, strategies, and best practices.
  

Cross-Functional Collaboration

• Partner closely with Product to represent client feedback and influence roadmap priorities.
  

• Collaborate with Sales to ensure smooth handoffs and drive expansion opportunities.
  

• Work with Marketing to capture client stories, testimonials, and case studies.
  

• Represent the client voice across the STS ecosystem to ensure a consistent, high-quality customer journey.

• Reports to: President & COO

What We’re Looking For

• 7+ years of experience in Client Success, Customer Success, or Account Management roles, with at least 3 years in a leadership or director-level capacity.
  

• Proven ability to scale customer success functions in a SaaS environment (experience in B2B SaaS strongly preferred).
  

• Track record of driving measurable customer outcomes: retention, adoption, and expansion.
  

• Strong communication and executive presence — comfortable engaging with C-level stakeholders.
  

• Experience building and managing high-performing client-facing teams.
  

• Data-driven mindset, with ability to analyze and act on customer success metrics.
  

• Familiarity with tools such as HubSpot, UserPilot, ChurnZero, and project/task managers (ClickUp, etc.).
  

• Strategic thinker with a “builder’s mentality” — able to operate in a fast-paced startup environment while creating scalable processes for growth across the STS portfolio.