Technical Program Manager, BSS, OSS Architecture

Company Profile 

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.  

Overview 

We are seeking an accomplished Technical Program Manager with deep experience in complex operational support systems/OSS and business support systems/BSS environments within the cable, broadband, or telecommunications industry. This role requires a strategic thinker who can quickly comprehend intricate system architectures, lead cross-functional initiatives, and deliver results in high-impact transformation programs.

The ideal candidate is an expert at navigating technical complexity — from legacy systems to modern platforms — while maintaining clear communication and alignment among business, architecture, and vendor teams.

This position is a long term hybrid role in Philadelphia working onsite 4 days a week. Must live in the Philadelphia region and be authorized to work in the United States without requiring Visa sponsorship.

Responsibilities 

• Program Leadership: Drive end-to-end program delivery across multiple workstreams, ensuring scope, schedule, and quality targets are met.
• Project Management: Facilitate cross-functional meetings, document solutions and critical decisions, create action plans and project plans that are driven to completion.  Develop best practice project artifacts for the highest level of organization and accountability.
• Roadmap Development: Develop strategic iterative roadmaps to show critical upcoming activities and sequencing at the executive level
• Systems Expertise: Quickly assess and understand complex OSS/BSS ecosystems, including data flows, integrations, and dependencies.
• Data Migration Management: Lead planning and execution of data migration activities from legacy systems to new platforms; apply data migration best practices to ensure accuracy, integrity, and minimal disruption.
• Data Analysis & Validation: Conduct spot checks and comparisons of large data sets to confirm data integrity and identify anomalies.
• Stakeholder Collaboration: Partner closely with system architects, 3rd-party vendors, and business operations teams to align priorities, resolve issues, and ensure seamless execution.
• Strategic Communication: Synthesize complex technical information into clear, actionable plans and updates for executive and operational audiences.
• Governance & Reporting: Establish program governance, risk management frameworks, and executive reporting mechanisms to ensure transparency and control.

• Minimum 8+ years of progressive program or project management experience, including large-scale system implementations and data migrations.
• Must have experience in the telecom, cable, or broadband enterprise industry.
• Strong working knowledge of OSS/BSS system architecture and inter-system data dependencies.
• Proven success managing data migration efforts from legacy to modern platforms.
• Demonstrated ability to translate technical complexity into actionable strategy for diverse audiences.
• Highly analytical thinker with the ability to rapidly synthesize complex information and present it in a succinct, insightful format for decision-making.
• Resourceful with a strong desire to continuously learn, explore, and dig deeper into challenges and solutions.
• Exceptional stakeholder management, negotiation, and communication skills across technical and business domains.
• High emotional intelligence (EQ) and executive presence, with the ability to influence outcomes, “right the ship,” and deliver clear, executive-ready status updates (including RAG health indicators and visual dashboards).
• Strong leadership and ownership mindset with a proven track record of driving accountability, alignment, and delivery across diverse teams.
• Expertise in developing executive presentations and stakeholder materials, delivering concise, meaningful insights and program updates.
• Proficiency in Microsoft Project, Excel, PowerPoint, and Smartsheet.

Education/Certifications

• PMP, PgMP, or similar certification preferred
• Bachelor’s degree in Business, Information Systems, Engineering, or related field
• MBA preferred

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement with a salary range of $130-150k. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.