Sr. Customs Specialist (EM7120)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Sr. Customs Specialist supports Logistics Business Operations by ensuring that all assigned customs entry documents and related filings are processed accurately and in a timely manner in accordance with applicable regulatory compliance and company requirements.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Process assigned customs entry documents and related filings accurately and in a timely manner, including ISF, general Customs Entry filing, e214, Drawback, etc.
• Maintain and update customer/importers profiles
• Determine and track duties and taxes payable; process payments on behalf of clients
• Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions
• Ensure maximum customer service satisfaction through interaction with clients and other company business units; provide timely responses to customer inquiries and status requests
• Notify management of any customer complaints or entry discrepancies and provide suggestions to resolve issues
• Review and distribute documentation to ensure regulatory compliance of participating government agencies
• Interact with Customs and other government agencies as needed
• Adhere to regulatory compliance and procedures/productivity standards
• Support other team members with accounts and workload on day-to-day operations
• Assist with the creation of client SOPs
• Other duties as requested

Requirements/Qualifications:

• 8+ years of Logistics, Freight, International Transportation, and Customs related experience
• High School Diploma or GED required; Bachelor Degree preferred
• Current and active Customs Broker’s License strongly preferred
• Ability to identify when escalation is needed to find a resolution on an existing problem
• Ability to work in a fast paced environment
• Ability to multi-task to ensure daily brokerage operations are successfully completed
• Ability to create and maintain professional relationships with customers
• Possess excellent written and verbal communications and analytical skills
• Possess strong cross-functional teamwork, collaboration and interpersonal skills
• Detail oriented
• Knowledge of US Customs and other Government Agency Requirements
• Proficient in Customs ABI Software (NetCHB, EZ-ABI, Cargowise) & ACE
• Proficient in Microsoft Office: especially Excel, Word, PowerPoint, Outlook
• Work Location: 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075 (Onsite)
• Travel %: Ability to travel up to 5% in U.S.

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.