Omnichannel Fulfillment (Home Delivery) - Manager
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Manager, of Omnichannel Fulfillment will support our Value Added Benefits Programs for Home Delivery. You will be responsible for the end-to-end strategy, planning, and execution of Value Added Benefits fulfillment operations, with a strong focus on inventory management, cost reduction, and delivering a best-in-class member experience.
The ideal candidate will bring deep expertise in supply chain operations, a passion for continuous improvement, and the ability to lead cross-functional initiatives that drive efficiency and elevate service delivery.
Key Responsibilities:
- Own and lead the Value-Added Benefits fulfillment strategy, ensuring alignment with business goals and member needs.
- Oversee day-to-day operations, including order management systems, inventory control, and fulfillment workflows.
- Drive strategic planning to support growth, scalability, and operational excellence across Core OTCHS and Supplemental Benefits programs.
- Implement and monitor cost reduction initiatives while maintaining high service standards.
- Lead continuous improvement efforts to streamline processes, reduce waste, and enhance performance.
- Collaborate with cross-functional teams to ensure seamless execution and timely delivery of member benefits.
- Champion a member-first mindset, ensuring every touchpoint reflects quality, reliability, and care.
Required Qualifications
- 3-5+ years of professional experience in supply chain operations
- 3-5+ years of ecommerce supply chain experience
- Customer first mind set, passion for improving customer experience and operational efficiencies
- Strong project management and presentation skills
- Proficiency in Microsoft Office applications including PowerPoint, Access, and Excel (Advanced)
- Strong analytical skills with ability to synthesize complex data from various sources, summarize and share key insights with stakeholders
Preferred Qualifications
- 5+ years of work experience in distribution operations (to include e-commerce fulfillment), logistics strategy development, business execution, and project leadership
- Customer management experience
- Proficiency in SQL, ThoughtSpot, Tableau (data queries and dashboards)
- Proficiency in Cognos, Lean/Six-Sigma, Kaizen a plus (fulfillment operations)
Education
Bachelor’s Degree or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/03/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Average salary estimate
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