General Manager, Operations - East
Skills
- Proven operations and general management experience in service-driven or growth-stage organizations
- Demonstrated success managing and coaching remote, high-performing teams
- Strong financial and P&L acumen with experience influencing revenue and margins
- Advanced analytical skills with experience using data to drive decisions and improvements
- Excellent written and verbal communication; ability to influence internal and external stakeholders
- Adaptability and decisiveness in fast-paced, dynamic environments
- Experience supporting or partnering with small business owners or distributed workforces
Responsibilities
- Drive overall market performance and quality outcomes across clients, Care Pros, and partners to meet growth and quality objectives.
- Lead, mentor, and develop Client Managers and Care Pro Relationship Managers to sustain high performance in a remote environment.
- Guide partner onboarding and long-term success, aligning strategic goals and identifying improvement opportunities.
- Design and improve operational systems and processes to enhance service delivery, safety, and scalability.
- Use data to identify trends, diagnose performance gaps, and implement continuous improvement strategies.
- Influence financial outcomes by driving revenue growth, margin improvement, and operational efficiency.
- Manage escalated client service issues to convert negative experiences into long-term retention.
- Collaborate cross-functionally with HQ teams to advocate for market needs and inform strategic decisions.
- Occasional travel to markets for community events or team gatherings and operate on Eastern Time business hours.
Education
- Bachelor’s degree or equivalent experience required
- Graduate degree (MBA, MPP, MPH or equivalent) preferred
Benefits
- Equity compensation
- 401(k) with up to 4% employer match
- Medical, dental, and vision coverage (including zero-cost plans available)
- Employer-paid short-term disability, long-term disability, and life insurance
- Voluntary additional life insurance option
- Generous time off program
- Mental health benefits and wellness programs
- Employee discount programs
- Remote-first work environment
Average salary estimate
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Honor exists to expand the world's capacity to care.
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