Operations Coordinator
Job Description Summary
Organization's Summary Statement:Education Abroad (EA) is the University of Maryland’s hub for global learning overseas, connecting students with credit-bearing, culturally immersive study abroad programs that complement the curricula of our academic programs. Rooted in our commitment to access and belonging, we design diverse, high-quality programs that develop our students’ intercultural and solution-focused skills that shape their journey to become effective citizens, professionals, and human beings. As part of Maryland Global, EA is a vibrant community of professionals who foster a collaborative and innovative workplace where staff and faculty thrive while shaping the future of global education.
Position Summary:
The Operations Coordinator oversees the full scope of study abroad enrollment services, including registration, billing, course scheduling, and grade reporting. This role provides operational leadership by ensuring accuracy, compliance, and efficiency across all processes. The Coordinator serves as the primary liaison between Education Abroad (EA) and key university offices, including Student Financial Services and Cashiering and the Registrar's Office, fostering strong collaborative relationships and maintaining seamless communication. This position supports EA advisors and program managers by driving timely and precise enrollment and billing functions that are critical to program success. The Coordinator ensures adherence to institutional academic policies and financial regulations while identifying opportunities to streamline processes and mitigate risks. Additionally, the role upholds a high standard of customer service for students, faculty, and staff by delivering clear communication, proactive problem-solving, and efficient resolution of issues to support the overall strategic objectives of the Education Abroad unit.
Physical Demands:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
Preferences:
- Demonstrated experience working with a student information system
- Demonstrated experience working with highly sensitive information
- Demonstrated experience working with students
- Demonstrated experience building and maintaining key relationships with internal partners
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: One (1) year of experience in higher education administration, student services, international education, program coordination, enrollment management, or academic records.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of study abroad programs in higher education.
Knowledge of data and statistical reports.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.
Additional Job Details
Required Application Materials: Resume, Cover Letter, List of References
Best Consideration Date: 10/22/2025
Posting Close Date: N/A
Open Until Filled: Yes
Job Risks
Not Applicable to This PositionFinancial Disclosure Required
NoFor more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
SVPAAP-OIA-Education AbroadWorker Sub-Type
Staff RegularSalary Range
Benefits Summary
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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