Account Manager (Crypto Institutions)
Skills
- 3+ years managing client relationships in fintech, crypto, or financial services
- Deep knowledge of the crypto industry and fintech landscape
- Track record of upsells, renewals, and account retention
- Comfort with KPIs, forecasting, and financial metrics
- High emotional intelligence and strong customer-first orientation
- Operational discipline in fast-paced, ambiguous environments
Responsibilities
- Serve as the primary point of contact and trusted advisor for high-value institutional and premium clients
- Identify and execute upsell and cross-sell opportunities to grow accounts
- Manage end-to-end onboarding for new institutional clients to ensure seamless integration
- Coordinate with Sales, Product, Customer Success, and Legal to deliver tailored client solutions
- Track and report client health metrics, budget alignment, and forecast performance
- Lead client meetings, capture detailed notes, and drive timely, actionable follow-ups
- Escalate and resolve premium client issues with urgency via phone, chat, and email
- Communicate proactively about product updates, system changes, downtimes, and surveys
- Participate in a rotating on-call schedule for weekends and holidays
- Provide market insights and client feedback to inform internal strategy and product direction
Education
- Bachelor’s degree preferred or equivalent professional experience
- Relevant industry certifications or training in finance/crypto considered a plus
Benefits
- Performance-driven compensation, bonus opportunities, and equity
- 401(k) matching
- 100% paid health insurance for employees, dependents coverage up to 90%
- Lifestyle wallet for wellness and learning
- Employer-paid life & disability insurance, fertility and mental health benefits
- Paid time off, company holidays, sick time, and parental leave
- Office perks including catered meals, events, and comfortable workspaces
Average salary estimate
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