Senior Implementation Specialist
Skills
- REST & SOAP API integration and troubleshooting
- Product data feed formats: XML, CSV, JSON, TXT
- FTP protocols and file transfer troubleshooting
- Strong Excel skills and familiarity with HTML
- Experience with enterprise SaaS onboarding or solution engineering
- Client-facing communication and presentation skills
- Project planning and multitasking across complex engagements
- Technical documentation and enablement content creation
Responsibilities
- Lead technical discovery and solution design during late-stage sales for strategic accounts
- Develop and drive complex implementation plans and ensure seamless handoffs to delivery/support
- Own technical implementation, optimization, and troubleshooting of client projects
- Act as primary technical contact for software, data feeds, API integrations, and FTP
- Provide platform training and technical consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to resolve technical challenges
- Mentor and coach junior client success engineers and promote knowledge sharing
- Create technical enablement resources (webinars, docs, videos) to scale onboarding
- Represent client needs in product feedback loops and influence feature development
- Manage high-risk client situations with proactive escalation and resolution
Education
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- Equivalent practical experience in client-facing technical SaaS roles accepted
Benefits
- Medical, dental, and vision with company HSA contributions starting Day 1
- 6% 401(k) match
- Generous PTO: 20 days PTO + holidays, sick days, wellness days; increases with tenure
- Parental leave: 12 weeks primary caregiver, 4 weeks secondary caregiver
- Remote work stipend ($65/month), wellness resources (Calm app), EAP
- Life, accident, critical illness, pet insurance, legal/identity theft plans
- Tuition assistance, career development, culture/team activities, volunteer day
- Charitable contribution match up to $250/year
Average salary estimate
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