Pre-Service Representative I
Department/Unit:
Patient Engagement CenterWork Shift:
Day (United States of America)Salary Range:
$40,495.10 - $52,643.64The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services.The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.
Education:
- HS Graduate
Experience:
- 1 – 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.
- Insurance knowledge, preferred
Skills, Knowledge & Abilities:
- Proven customer service skill with ability to exceed expectations
- Ability to multi-task in stressful and high patient volume unit
- Must be able to manage pressure of very tight timeframes to execute task
- Ability to learn in classroom, utilizing resources
- Ability to maintain composure under pressure
- Ability to review information and draw appropriate conclusion
- Good judgement and ability to be resourceful to problem solve; escalate issues as needed
- Team minded worth ethic
- Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Albany Medical Center seeks a detail-oriented Research Technician to support molecular and cellular physiology research through routine experiments, sample preparation, and laboratory maintenance.
Experienced post-sales Solutions Engineer to support Aircall's largest customers and Customer Success team, driving renewals, technical escalation resolution, integrations, and product adoption.
IntellaTriage is hiring a remote Clinical Support Specialist to manage scheduling, order entry, and administrative requests on a rotating PM/weekend schedule to support nursing triage teams.
Thyme Care seeks an Administrative Assistant Team Lead to remotely manage and coach a frontline team that handles inbound communications, administrative workflows, and operational quality for our care navigation services.
USAA is hiring an Advocacy Advisor-Intermediate in San Antonio to investigate and resolve escalated banking and regulatory complaints with accurate documentation, clear communication, and risk-aware solutions.
Property Soar seeks a Service Communications Advisor in New Orleans to manage client-service communications, coordinate internal teams, and ensure timely resolution of property service requests.
Support a healthcare records team by managing record requests, communicating with provider offices, and maintaining HIPAA-compliant record handling for a long-term seasonal position.
Join Covenant Health’s Family Clinic of Oak Ridge as a Patient Service Representative II to handle patient check-out, collections, scheduling, and charge entry in a patient-focused ambulatory clinic.
Patient Advocates provide non-clinical, concierge support to Ro patients and administrative assistance to providers in a fast-paced telehealth environment, working on a 6-month contract with potential to extend or convert.
St. Luke's is hiring a Patient Access Specialist to provide accurate registration, scheduling, and insurance support while delivering welcoming, patient-focused service at the Wood River Medical Center.
Worth Ross Management Company is hiring an attentive Front Desk/Concierge to provide welcoming, secure, and professional front-desk service at our Downtown Austin property during afternoon/evening hours.
Provide timely, empathetic resolution to member and provider inquiries as an entry-level Customer Service Advocate at Centene in a remote contact-center role.
Lead a customer service team at a fast-growing solar company to drive customer satisfaction, retention, and long-term engagement while working the 12 PM–9 PM Pacific shift.
Experienced sales professional needed to retain and expand industrial maintenance contracts through consultative selling, executive relationship-building, and contract negotiation across assigned accounts.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
