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Record Retrieval Support Specialist (6006)

Record Retrieval Support Specialist

Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break

Long-Term Seasonal Role

Pay Rate: $13-15/hr

Duties and Responsibilities:

  • Handle outgoing medical records requests through our portal.
  • Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.
  • Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
  • Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
  • Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
  • Stay informed about HIPAA regulations and facility policies.
  • Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
  • Be flexible and handle challenging situations professionally.

Qualifications:

  • High School Diploma or GED.
  • Effective communication in English.
  • Previous administrative or back-office experience, especially in healthcare, is preferred.
  • Basic skills in Microsoft Excel and Word.
  • Understanding of medical records processes and HIPAA regulations.
  • Strong organizational skills to manage workload and meet goals.
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Average salary estimate

$29120 / YEARLY (est.)
min
max
$27040K
$31200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.

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Temporary, remote
DATE POSTED
September 4, 2025
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