Operations Assistant (Remote - VA Management Focus)
About Remote Raven
Remote Raven is a global recruitment agency that connects businesses with top-tier Virtual Assistants (VAs). We are more than recruiters-we are long-term partners in operational success.
Role Overview
We are looking for a people-driven, organized Operations Assistant to support our Director of Operations in managing our growing VA network. This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication.
Key Responsibilities
VA Relationship & Success
- Support onboarding and day-to-day VA concerns
- Build rapport and conduct check-ins for VA retention
- Monitor performance and satisfaction
Stakeholder Communication Coaching
- Coach VAs on email, meeting, and reporting etiquette
- Provide real-time feedback to improve client interaction
- Lead communication training sessions
Attrition & Perception Management
- Identify early warning signs of disengagement
- Collaborate on action plans and retention strategies
- Conduct exit interviews and gather insights
Operational Support
- Schedule reviews, trainings, and check-ins
- Maintain accurate records and reports
- Assist in SOP creation and workflow improvement
What Success Looks Like
- High VA retention and performance
- Improved client feedback
- Documented coaching and measurable results
- Seamless support for the Director of Operations
Qualifications
Required:
- 2+ years of experience in operations, HR, or client success
- Excellent English communication (written and verbal)
- Strong organization, multitasking, and follow-through
- Experience coaching or mentoring remote professionals
Preferred:
- Experience in a remote staffing or VA agency
- Background in conducting performance reviews or training
Tools You'll Use
Office 365 | Microsoft Teams | Workable | Jotform | Canva
Why Join Remote Raven?
What You’ll Love
- 100% remote work setup
- $6/hour, full-time role
- Working hours based on Arizona Time (MST)
- Be part of a mission-driven company impacting global careers
- Work with a supportive and collaborative team
Average salary estimate
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