Customer Service Specialist - job 1 of 2
Our client is a premium residential and commercial electrical services with unmatched professionalism and care. They are currently seeking a confident, courteous, and results-driven Customer Service Representative to be the first point of contact for our customers—someone who’s passionate about helping people, providing high-end service, and guiding clients through our offerings from first call to scheduled appointment.
Key Responsibilities:
• Serve as the first impression for all incoming customer interactions
• Answer inbound calls from potential and existing customers
• Make outbound calls to follow up on inquiries and leads
• Clearly explain our premium electrical services and capabilities
• Convert quality inquiries into scheduled service appointments
• Accurately document customer interactions, lead status, and call outcomes
• Filter and identify high-quality leads from cold or non-converting ones
• Assist with customer satisfaction follow-ups and post-service communication as needed
Qualifications & Requirements:
• Proficient in English with strong verbal and written communication skills
• Confident phone presence with excellent interpersonal abilities
• Previous experience in a customer service, call center, or dispatch role
• Experience in the electrical, HVAC, plumbing, or home service industries is a plus
• Familiarity with CRM systems and call tracking software
• Knowledge of ServiceTitan is a strong plus and highly encouraged
• Proficiency in Microsoft Word, Excel, and general office software
• Ability to manage multiple tasks, prioritize well, and stay organized under pressure
This is a 100% Remote Job
US time zone
$5/hr
Average salary estimate
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