Job Description:
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.
Job Summary:
Partner with Small Business Account Executives to create and implement strategic solutions to drive success and results to meet our merchant partners key performance indicators
Experience supporting the retention and expansion of $15M+ annual portfolio revenue.
Work cross-functionally with site operations, marketing and creative teams to ensure commission offers and cash back are implemented correctly, asset requirements are communicated, and campaigns are executed in accordance with insertion orders (IOs)
Ability to understand client goals and information and track proposed solutions and progress against them; adept at pulling existing reports and organizing, interpreting and presenting results.
Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results
Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed)
Generate reporting in preparation for conferences and client meetings throughout the year
Build and manage relationships with merchants, affiliate networks, & agency partners
Drive adoption in assigned accounts, identifies new approaches for account support to ensure client satisfaction.
Respond to inbound inquiries from merchants and educate new advertisers about our program and media offerings
Work and communicate effectively with broadly distributed team members across multiple time zones
Proficient in SFDC pipeline management; advanced in reporting and tracking in support of incremental revenue.
Check inventory availability, run inventory reports, update account records and details in Salesforce.
Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous experience supporting a sales team and working directly with clients is a plus
Advanced experience with Excel and with analyzing datasets and delivering insights
Excellent interpersonal, written and oral communications skills
An eye for detail and accuracy
Proficient in Google Suite, Cloud Storage (Box) & Salesforce
Able to work in fast paced environment while prioritizing tasks and time efficiently
Minimum Requirements:
Bachelor's degree
A minimum of 3-5 years of experience working in an account management or sales role
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $57,672.00 - $98,280.00 annuallyIf an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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In Japanese, Rakuten stands for “optimism.” It means we are hopeful for the future and believe we can make tomorrow better by what we do today. So we challenge ourselves to evolve, innovate and experiment to create a more rewarding, happier futu...
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