Senior Program Manager

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

As a Technical Program Manager (TPM) at Qualified, you’ll lead our most critical cross-functional initiatives. This role involves translating strategy into execution, aligning Product, Engineering, Design, GTM, and other teams to deliver measurable outcomes, all while building clarity, predictability, and visibility across the company. This is an ideal opportunity for someone who thrives in a fast-growing B2B SaaS environment and enjoys turning complexity into structured, repeatable wins.

What You’ll Do

• Responsible for the successful delivery of strategic programs, including defining program scope, metrics, roadmaps, and milestones.

• Manage resources, track progress, address dependencies, constraints, and adjust plans, if priorities shift.

• Lead major initiatives, including platform migrations, APIs and integrations, large customer projects, and security and compliance programs. Align stakeholders across Product, Engineering, GTM, and Operations through clear communication, regular executive updates, and collaborative planning sessions that keep teams engaged and focused on shared outcomes.

• Create dashboards, status updates, and operational rhythms that enhance predictability, increase transparency, and empower executives to make informed decisions.

• Leverage technical fluency to understand APIs, architecture decisions, and dependencies, helping teams make tradeoffs and resolve blockers quickly.

• Introduce scalable processes, frameworks, and tools that improve repeatability and set the foundation for predictable program delivery across the organization.

• Define measurable success criteria, evaluate program performance against those metrics, and run retrospectives to capture learnings and drive continuous improvement.

What We’re Looking For

• 5–10+ years of experience in technical program management or a similar role in a fast-growing B2B SaaS company, preferably in the Martech space

• Proven success delivering strategic, complex, cross-functional initiatives with measurable business impact

• Strong technical fluency to engage in engineering and architecture trade-offs discussions, helping unblock teams

• Excellent written and verbal communication skills with the ability to present to executives and align diverse stakeholders

• Expertise in building scalable processes, metrics, and cadences that improve predictability and execution at scale

• Previous experience working on AI and agentic platforms is a big plus

• Scrum certified

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.