Area Practice Manager - Pinehurst, NC

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients.

As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Responsibilities: 

Patient Experience 

• Manage and implement patient operational processes to provide an experience that is brand standard 
• Develop and oversee operational processes that entail open and clear communications to all patients and superior follow-up. 
• Ensure highest clinical and service standards across every touch point in the organization 
• Monitor measurement through client survey initiative 

Team Leadership and Development 

• Working Manager position. Coach, staff, backfill, and assist the Practice Manager position as needed.  
• Keen understanding of how important talent is to brand development – people are our most important asset 
• Recruit, train, compensate, motivate, retain 
• Understand staffing model and ensure adequate team coverage is in place at all times 
• Strong commitment to training, delegation and empowerment 
• Superb communicators both up and down in the organization 
• Create an atmosphere of energy, optimism, selflessness and teamwork 
• Creation of personal and professional development plans and updated job descriptions 
• Measure and improve employee satisfaction  

Outreach and Brand Integration 

• Believe in and personify the Pinnacle brand 
• Ultimate accountability for center growth (P&L) 
• Absolute resource and partner to all partner site clinicians and owners 
• Contribute to the strategic direction of Pinnacle 
• Responsible for productive practice outreach and marketing initiatives including personal outside calls, CEs, lunch n’ learns, conferences, etc.  

Financial Performance 

• Profound understanding and commitment to analytics through forecasting models, regular reporting, and ongoing optimization 
• Daily management to a budget and ensure tight financial controls 
• Full understanding and management of workforce costs and deployment 

Data Integrity & Privacy  

• High degree of technical capability and understanding of all our technical systems inside and out 
• Ensure patient privacy and HIPAA guidelines and processes are in place and executed daily 
• Ensure the highest accuracy of system data consistent with brand standard 
• Utilize technology to streamline client experience  

• Proven experience in leading and building an organization
• 3-5 years of prior management experience in an environment where you were responsible for managing a P&L as well as daily staffing schedules 
• Financial acumen 
• Forecasting 
• Understanding of daily reporting and how to manage a P&L 
• Achieving profitability and patient mix goals 
• Exceptional communication and strong knowledge and application of the English language, including grammar and spelling 
• High level of customer service execution 
• Tech savvy  
• Clinical understanding 
• Ability to work within tight deadlines 
• Innovation! Must be able to proactively drive operational and clinical efficiency to keep Pinnacle on the leading edge 
• Bachelor's Degree plus but will consider candidates with experience in lieu of degree(s)

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.