Solutions Architect (former SWE)
At Pylon, we're building the future of B2B Post Sales.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What you'll do
Combine talking directly with customers with building solutions
We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again
Migrate new customers off their old support system to Pylon
Within your first week, run customer migration meetings
Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon
Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them
Contribute to pre-sales calls as the be-all-end-all for potential solutions
Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)
Juggle many customers at once and drive them to completion.
Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized, hard working and fast. You will be juggling many migrations at once.
Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.
An interest in tinkering with the product and suggesting improvements
Compensation and benefits
Competitive compensation, based on experience level
Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events (we just went to Korea!)
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 30 and growing!
Average salary estimate
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