Deployment Strategist
At Pylon, we're building the future of B2B Post Sales.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What you'll do
Combine talking directly with customers with building solutions
We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again
Migrate new customers off their old support system to Pylon
Within your first week, run customer migration meetings
Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon
Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them
Contribute to pre-sales calls as the be-all-end-all for potential solutions
Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)
Juggle many customers at once and drive them to completion.
Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized, hard working and fast. You will be juggling many migrations at once.
Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.
An interest in tinkering with the product and suggesting improvements
Compensation and benefits
Competitive compensation, based on experience level
Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events (we just went to Korea!)
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 30 and growing!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Pylon seeks a former software engineer turned Solutions Architect to lead customer migrations and craft tailored support solutions in an onsite San Francisco role.
Ochsner Health seeks a Patient Access Representative for the St. Bernard Emergency Department to manage patient admissions and ensure efficient registration and billing processes during night shifts.
A remote Customer Service Specialist role focused on handling customer inquiries and scheduling service appointments for a high-end electrical services company.
Guardant Health seeks a Client Services Associate to deliver expert client and patient support remotely during PST hours, enhancing healthcare outcomes.
Maxor is seeking a remote Patient Care Coordinator to deliver outstanding patient service and support pharmacy operations across the continental US.
Flock Safety seeks a dedicated Customer Experience Associate to provide exceptional remote support and contribute to safer communities through cutting-edge technology solutions.
Lead and inspire a Customer Success team at Toast to deliver exceptional value and support to restaurants through innovative processes and team leadership.
Serve as the welcoming face of Whittaker Family Dental in Bryan, OH, managing front desk operations to deliver excellent patient experiences.
Contribute to Vellum’s mission by leading technical documentation and customer success efforts in a fast-paced AI startup environment.
Support clinical operations and deliver exceptional patient service as a bilingual Medical Receptionist at USA Clinics Group's Queens outpatient clinics.
The Community Coordinator role focuses on analyzing customer journeys and feedback to drive enhanced customer experience within NYCERS.
Drive partner success and program implementation as a Partner Success Manager at Yondr, enhancing phone-free educational environments in Texas.
A hybrid-travel POS Deployment Specialist role in MealSuite helping healthcare clients optimize foodservice technology through hands-on implementation and training.
Gateway Animal Hospital seeks a compassionate and organized Veterinary Receptionist to provide client support and ensure efficient hospital operations.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
