Technical GTM Job Description

About Vellum

At Vellum, our mission is to be the primary platform that companies use to bring AI into production. We enable stronger collaboration between technical and nontechnical stakeholders, reducing cycle times so teams can test & ship more reliable AI products faster. Our platform offers comprehensive tools for building, evaluating, and monitoring LLM-powered applications.

Role Overview

We are seeking a Technical GTM Associate to spearhead our documentation and customer success initiatives. This position is ideal for individuals passionate about applied AI and eager to gain hands-on experience working across a breadth of different industries & use-cases.

You’ll get the most out of this role if you:

• Thrive working under a high level of trust & autonomy

• Enjoy moving fast, experimenting, making mistakes & sharing learnings

• Have a deep passion for automation

• Love working in a fast-paced industry with daily breakthroughs

Key Responsibilities

Documentation & Demos

• Develop and maintain comprehensive technical documentation for Vellum's platform.

• Create engaging demo use cases and tutorials to showcase platform capabilities.

• Leverage state of the art AI products to enhance and streamline documentation processes.

Customer Support & Success

• Manage and optimize the support triage process using the latest AI products.

• Address technical queries and troubleshoot customer issues.

• Identify common pain points and develop solutions to prevent recurring issues.

Applied AI & Internal Tooling

• Collaborate with engineering teams to understand complex technical concepts.

• Advise customers & prospects on LLM development best practices.

Cross-Functional Collaboration

• Share insights from support interactions to guide product improvements.

• Align documentation and demos with product releases.

• Enhance user onboarding experiences in partnership with customer success.

What We’re Looking For

Required

• Strong technical background with proven ability to learn and adapt quickly

• Experience with LLMs and ability to discuss AI/ML concepts with technical stakeholders

• Excellent communication skills - able to explain complex concepts to both technical and non-technical audiences

• Proactive problem-solving skills with the ability to prototype solutions and debug issues efficiently.

• Self-starter who thrives in a fast-paced startup environment.

Bonus Points:

• Familiarity with LLM and agent orchestration frameworks.

• Experience maintaining AI/LLM products used in production.

Working at Vellum

• We’re laser focused on helping companies bring AI into production and providing real value. Decision making is simple: if what we do allows more users to bring AI to production, then we do it!

• Don’t just cut corners – cut the right corners. What can you do with 10% of your time to get 90% of the desired impact? Now that you only spent 10% of the time doing something, imagine how much more can be done with the rest of your time!

• Everyone is a 1000x team member when they’re passionate about the problems they’re solving and love the people they’re working with

• Because we trust each other, we can move fast and have fun doing it 😄