Patient Navigator-Per Diem-LOH Navigation

Hourly Pay Range:

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Navigator

• Location: LOH Naperville

• Per Diem

• Hours: As needed shifts between the hours of 7:30am-11:30pm

A Brief Overview:
Provides initial response to clients reaching out to the hospital.  Conducts initial assessment of clients and schedules mental health appointments.  Responds to and triages crisis calls.  Registers, reviews and corrects patient registration information in the computer system.  Verifies insurance coverage and eligibility on all Blue Cross HMOI members. 

What you will do:

Call Center: 

• Answers phone inquiries to determine needs of the client.

• Responds to and triages crisis calls.  Partners with team to respond immediately to urgent situations.

• Assists the client in determining what services are appropriate and if services meet the eligibility requirements per the HMOI plan.

• Schedules client appointments or refers client to contracted providers where appropriate.

• Enters data necessary for registration of client using departmental software program(s).

• Uses software program to assist in benefit verification, claims adjudication and other aspects of the HMOI contract support function when appropriate and needed.

• Assists in the communication to providers and/or clients regarding issues, such as, scheduling, releasing information, and assessment recommendations.

Registration Functions:

• Reviews various forms (i.e. Release of Information, Agreement and Authorization, etc.) with clients telephonically as necessary.  

What you will need:

Required Education, Skills and/or Experience:

• Basic computer knowledge that included Microsoft Office Suite

• Maintain information as highly confidential  

• Ability to maintain professional boundaries and willingness to seek supervision

• Associate’s Degree plus a minimum of three years of experience or a Bachelor's Degree.

Preferred Education, Skills and/or Experience:

• Bachelor’s Degree in a Behavioral Health related field

• Minimum of one year of previous experience in healthcare or in a behavioral healthcare setting

• Crisis line or crisis intervention experience

• Substantial knowledge base of insurance plans such as Commercial, Managed Care and capitated plans, Medicare, Medicaid and Workers Compensation

Required License and/or Certification:

• CPI (Crisis Prevention Intervention) certification within 90 days of start date into position

• Current CPR Certification issued by American Heart Association within 90 days of start date into position

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee’s job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.