Senior Salesforce Administrator

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Senior Salesforce Administrator!

This is a hybrid role based at Headquarters in Maple Plain, MN.

We are looking for a Senior Salesforce Administrator to join our expanding technology organization to work with our global Finance, Manufacturing, Sales, Marketing, Customer Service, and Commerce Services teams performing business analysis for our custom software, automation platforms, and our unique customer website experience. You’ll be a key contributor on technology projects and initiatives that support, grow, and manage our technology capabilities at Protolabs globally!

• Own core platform configuration: custom objects, fields, page layouts, record types, roles, profiles, permission sets, sharing rules, queues, and assignment/territory rules
• Build and maintain scalable automation with Flow (record-triggered, scheduled, screen flows), approval processes, and declarative tools; deprecate legacy Workflow/Process Builder
• Design data model enhancements and guardrails that support sales, service, and quoting processes with minimal technical debt
• Manage user lifecycle, license optimization, access reviews, and platform security (FLS, org-wide defaults, session/security settings, audit, Shield a plus)
• Lead environment strategy and release management: sandboxes, change control, release notes, and post-release validation
• Ensure data quality and stewardship in partnership with business teams: deduplication, validation rules, imports, ETL workflows, backup/restore, and retention policies aligned to compliance requirements
• Partner with integration engineers on connected systems (e.g., ERP, marketing automation, data warehouse, CPQ); maintain connected apps, named credentials, and integration user standards
• Support Service Cloud capabilities (e.g., case management, email-to-case, omni-channel, SLAs/entitlements, knowledge), Sales Cloud (lead management, opportunity process, forecasting, territory management) and Marketing Cloud (marketing automations, data alignment)
• Drive governance and a Salesforce Center of Excellence: standards, documentation, architecture reviews, change advisory board participation, and platform roadmap
• Provide Tier 2/3 support, proactive org health monitoring, and capacity planning; triage issues and root-cause problems
• Create training materials and deliver enablement sessions to boost adoption and process excellence
• Mentor junior admins and serve as a subject-matter expert for business partners and product owners
• Uphold compliance with SOX, GDPR/CCPA, and internal IT controls including segregation of duties and change management

• Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience
• Salesforce Certified Administrator
• 5–7+ years of hands-on Salesforce administration experience, including at least 2 years in a senior or lead capacity

• Deep expertise with Sales Cloud and Service Cloud; practical experience with Marketing Cloud, CPQ and/or Experience Cloud strongly preferred
• Mastery of Flow and declarative automation patterns; strong understanding of when to use declarative vs. programmatic solutions
• Working knowledge of Apex/SOQL and Lightning Web Components concepts sufficient to collaborate with developers and debug end-to-end processes
• Proven release management experience using DevOps Center or comparable tools (e.g., SFDX, Git, Gearset/Copado) and a solid sandbox strategy
• Strong data management skills: imports, dedupe, ETL, validation, and data governance in a complex, integrated environment
• Experience with enterprise integrations (e.g., MuleSoft, Boomi, custom APIs) and AppExchange solutions (e.g., DocuSign, Conga, LeanData) is a plus
• Comfortable operating in an Agile/Scrum framework with backlog management and clear user stories/acceptance criteria
• Exceptional stakeholder management, communication, and documentation skills; able to translate business needs into scalable solutions

• Systems thinking and solution architecture within the admin toolkit
• Change management and user adoption
• Analytical problem-solving and root-cause analysis
• Attention to detail and data accuracy
• Coaching and cross-functional collaboration

• Salesforce Certified Advanced Administrator
• Platform App Builder
• Sales Cloud Consultant and/or Service Cloud Consultant
• CPQ Specialist (nice to have)
• Marketing Cloud Account Engagement (Pardot) Specialist (nice to have)

• We offer a competitive Total Rewards Program including:
• Salary, Bonus, Long Term Incentives
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental & Vision
• Basic and Supplemental Life Insurance
• Short-Term & Long-Term Disability
• Paid caregiver leave
• PTO + Holiday Pay + Wellness Hours + Volunteer Hours
• 401k with company match & immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.