Service Level & Availability Manager
We are looking for a Service Level & Availability Manager to support a global enterprise’s infrastructure operations and drive reliability across complex, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always-on service delivery.
This is a USA-based role.
- Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems.
- Develop and maintain availability plans that align with business priorities and risk mitigation strategies.
- Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow.
- Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes.
- Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams.
- Foster a culture of proactive monitoring, resilience engineering, and continuous improvement.
- 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions.
- Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
- Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers).
- Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow).
- Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences.
- ITIL or cloud certifications (AWS/Azure) preferred.
Doran Jones Inc. (DJI) is the leading financial services Data Engineering and Application Development firm, specializing in Capital Markets, Risk, and Regulatory Compliance. We are US-based, helping our clients fill gaps in capacity and expertise, reduce risk, and accelerate change. Our leaders average over 25 years of experience in Financial Services and Technology. DJI is repeatedly engaged by the largest and most complex clients for our Agile transformation expertise and practical understanding of the critical relationship between data, architecture, and application development.
DJI has a mission to place more people from non-traditional backgrounds into sustainable technology careers. Through partnerships with non-profit technology programs in underserved communities and Veteran organizations, candidates transition from tech training programs into real IT careers at DJI. Our unique recruitment policy allows us to create exceptional teams, bringing a broad spectrum of experience to our company and creating anything but a traditional consulting firm.
DJI is a wholly-owned subsidiary of McLaren Strategic Ventures, a private equity firm, that invests in start-ups and scale-ups. They provide a full range of highly trusted domain consulting, advisory services, and innovative technologies globally. Doran Jones is able to offer a broad range of technology, deeper AI and machine learning tools, data intelligence, alternative resourcing capabilities, and capital access to invest and digitize at scale. Our clients benefit from this unique portfolio allowing them to accelerate the pace of their own digital transformations through innovative products and services designed around industry-wide issues.
Visit Doran Jones to learn more!
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Doran Jones is based out of New York, New York and was founded in 2010. Doran Jones is an IT solutions company that offers services around IT transformation, Agile, DevOps, Data Management, Software Development, Software Testing, and test automati...
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