Solutions Specialist - Renewables (United States or Canada)

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at a scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

Learn more at powerfactors.com.

ABOUT THE ROLE

We are seeking a Solutions Specialist to help spearhead Power Factors’ continued growth in the wind, solar, and storage market. As a key team member, you will have the mandate to ensure a smooth client experience from top-of-funnel sales engagements.

The Solutions Specialist (SS) is a technical solutions specialist responsible for engaging with prospects and customers as technical advisors. The SS knows our customers business intimately and understands the unique challenges and aspirations of each of them.

The SS is an entrepreneurial, cross-functional role that requires multiple skill sets and involves significant interaction and coordination with our prospective customers and Power Factors’ internal sales, engineering, product, development, data science, and customer success teams globally.

The SS plays a strategic role in sales planning and target achievement, facilitating complex technical engagements with our enterprise clients. The SS guides our customers, as well as internal stakeholders like Product, Technology, and Customer Success, through a process of rigorous discovery to understand our customers’ needs, pain points, and objectives and then present them with the right solution that achieve those objectives and deliver the desired business value.

Key Responsibilities:

Account management technical advisory:

• Assists Customer Success Team with technical and product knowledge to ensure successful migration of our APM legacy applications to the new APM.
• Serves as technical advisor for our customers to make the migration a smooth process.
• Defines the value proposition for our customers to migrate from our legacy systems to our new applications.
• Ensures our customers use cases will have added value when migrating to the new application aligning technical solutions with business objectives.
• Demonstrates strong sales acumen and assists the Sales and Customer Success Teams in technical presentations, demos, proof-of-value and RFP responses.
• Works closely with prospects and customers to understand their unique business requirements, processes, and technical needs, evaluates their feasibility and provides insights on possible solution pathways.
• Engages with internal stakeholders to ensure alignment on solution deliverables and expectations.

Technical Leadership:

• Leads technical discussions, presentations and trial projects (Sandbox, Proof-of-Value) with customers and prospects.
• Acts as a technical liaison between the client and our product and engineering teams.
• Provides training and support to customers during the implementation process of proofs of value.
• Collects feedback from customers to inform ongoing product development.
• Attends industry events and trade shows and serves as a Power Factors technical brand ambassador.
• Provides mentorship and guidance to junior team members.
• Stays updated with the latest trends in renewable energy, SaaS architectures, and related technologies.

Customer first mindset:

• Partners with the customer stakeholders to ensure smooth and satisfactory experience by providing a remarkable customer experience.
• Focus on detail when tailoring the customer facing materials to each customer.
• Develops customer facing documentation addressed to both non-technical (not IT people) and technical audiences.

WHAT YOU WILL NEED TO BE SUCCESSFUL

We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple creative tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following creative skillset:

• Bachelor’s or Master's in a technical field, e.g., Software Engineering, Mechanical Engineering, Electrical Engineering, Systems Engineering; Master’s degree is considered an asset
• Minimum five (5) years of relevant experience in the renewable energy industry with experience in technical product/project management, business process development, software development, IoT/networking
• Work experience using and configuring Web-based IoT, SaaS, and IPaaS data platforms, including DAS platforms, SCADA systems, enterprise databases and historians, OSIsoft PI, and other cloud platforms, e.g., Microsoft Azure and Amazon Web Services
• Relevant work experience in navigating the renewable energy landscape, including utilities, EPCs, third-party O&M organizations, asset owners, asset managers, and hardware and software vendors
• Demonstrated ability to quickly jump into complex problems and navigate competing priorities to drive solutions using analytical and decision-making skills and priority management
• Excellent, clear, concise written and oral communication skills in English. The ability to present in other languages is considered an important asset
• Ability to connect with all relevant audiences within an organization with the right message and level of detail
• Process-oriented with a growth mindset; ability to perform as an individual contributor and as a project coordinator; as such, you can work autonomously, facilitate teamwork between multiple stakeholders, and escalate as required
• Proven track record of high performance in a fast-paced environment

WHAT YOU WILL BE DOING

• Manage pre-sales discovery, scope alignment, gap identification, and roadmap commitments
• Coordinate technical components of commercial discussions, contract negotiations, and Request-for-Proposal (RFP) Responses, and secure internal resource commitments
• Deliver sales demos and product presentations, with a keen awareness and deep understanding of the audience’s desired outcomes and pain points and how Power Factors addresses them
• Maintain and upgrade various demo environments and tools to showcase Power Factors’ full product suite
• Manage product delivery and prospective client engagement during Proofs-of-Value projects
• Visit existing and prospective clients to engender goodwill and better understand the on-the-ground client experience and use cases
• Prepare clients for full onboarding after contract execution and ensure a smooth transition to the Implementation and Customer Success teams
• Assess existing customer architectures, processes, and toolsets to plan technical onboarding and develop cloud-based deployment plans and integration methods that ensure business continuity, documenting any customer-specific requirements and specifications
• Provide technical background and reviews to support marketing material
• Contribute expertise to market-facing briefs and documentation
• Ensure client satisfaction and 100% reference ability
• Work on other projects as required
• Create solutions and solve problems through logical and innovative techniques; take responsibility; drive resolution; execute
• Project management experience using software tools and industry best practices, e.g., PMP, Agile, Scrum

REQUIRED COMPETENCIES

• Business Acumen
• Consultative Selling
• Continuous Learning
• Detail Oriented
• Effective Communication
• Execution
• Problem Solving
• Project Management

WHY JOIN US

By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.