Fast Facts

The SMB Account Executive at Pluralsight is responsible for managing customer inquiries and assisting in digital transactions to enhance customer experience and drive sales results.

Responsibilities: Key responsibilities include guiding customers through the digital sales process, establishing relationships, optimizing sales tools, and improving sales processes to drive bookings and revenue.

Skills: Candidates should possess excellent communication skills, Salesforce proficiency, customer service experience, and a self-starter attitude in a sales environment.

Qualifications: A minimum of one year of relevant experience in a customer service or account management role within the technology or software industry is preferred.

Location: This is a remote role; applicants should be located within 45 miles of the Westlake/Dallas, TX office for potential on-site collaboration 3 days a week.

Compensation: $72000 - $105000 / Annually

Job Description:

Pluralsight SMB Account Executives have the opportunity to address inquiries from accounts and assist customers through a digital transaction. You are future Account Executives and Sales Leaders of Pluralsight and aligning with our values, behaviors, and performance will help to take you there.

Who you’re committed to being:

• You are accountable for your work and get excited about customers and their success
• You are a self-starter who is excited to dive into the work and drive results for the team
• You are driven and motivated to develop your career in sales
• You are detail oriented, organized and committed to excellence
• You are agile and flexible and get energized by working in high growth changing environments
• You are a self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.
• You are an amazing communicator who is customer and internal partner focused
• You thrive on achievement and getting results
• Have a work hard/play hard mentality and thrive in a start-up environment
• Strong verbal and written communicator
• You are hungry for feedback and coaching
• You are a troubleshooter and enjoy finding challenges and creating solutions
• Self motivated, goal and detail oriented, persistent and dependable

What you’ll own:

• Ensure Customer experience - Work with the Digital Sales leader to help enhance internal digital sales processes, guide new and existing customers through the digital sales motion (web chat, email, etc) by answering questions and helping them understand Pluralsight’s value proposition. Work with Account Executives to ensure accounts are transitioned to the correct segments
• Establish yourself as a trusted advisor though being assertive, present and relevant-  Build relationships with customers, identify and care for customer needs, maintain accuracy in Salesforce, develop processes for meaningful customer experience, and identify companies who visit the website.
• Leverage internal and external tools to maximize customer information and satisfaction - Maximize success with world class SaaS toolkit, creating new accounts and executing sales plays through direct customer interaction to close deals on digital transactions including New business, Expansion business, and Renewal business. You will own each moving piece of the digital sales motion; identifying bottlenecks and making recommendations on improvements to drive process improvements, bookings and revenue. Plus, organize your daily execution while balancing multiple priorities simultaneously. 

Experience you’ll need:

• One year relevant job experience in a similar role, customer service or account management within technology or software industry
• Proficient with Salesforce and other sales tools
• Familiarity with pricing, sales quotas and transactions
• Experience with sales funnel comprehension and touch points - how the system works together
• Positive and energetic with excellent listening skills and strong writing skills
• Ability to work in a high-energy team environment; team player
• Ability to effectively communicate with internal and external customers/stakeholders, both verbal and written.
• A self-starter with a track record of successful and credible lead follow-up 
• Able to navigate and coordinate multiple internal stakeholders and teams
• Basic familiarity with online transactions and ecommerce technology and ability to communicate usability issues to supporting dev teams

Requirements

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
• Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual US base + variable range for this role is $72,000-$105,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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