Commercial Lead, Sales and Customer Success

Pitch is the complete pitching platform. From crafting sleek presentations to closing deals with personalized pitch rooms, Pitch empowers teams to manage the entire customer lifecycle in one seamless workflow. With an intuitive slide editor, deal rooms that nurture clients, CRM integrations, and advanced analytics to track engagement, Pitch goes beyond traditional presentation software. Millions of teams — including top brands like Pentagram, Thrive Global, and Synthesia — use Pitch to stay on brand, on message, and ahead of the competition.

In this role, you’ll serve as a player-coach, leading a small team of two Customer Success Managers while actively contributing to sales and customer success outcomes. You’ll shape strategy, define and monitor KPIs, optimize tools and processes, and help convert inbound interest into scalable revenue. Whether coaching through complex negotiations, working with our largest clients, or building the foundation of our sales function, you’ll be a key driver of Pitch’s go-to-market success.

If you’re passionate about building systems, mentoring teams, and delivering meaningful results—while enjoying the flexibility for long-term growth—we’d love to hear from you.

Please note: this position involves working with Pitch customers and prospects based in the US, so this role will occasionally require working during European evening hours.

What you'll be doing...

• You will lead part of Pitch’s Customer Experience team, consisting of two commercially focused Customer Success Managers, an integral part of our Go-to-Market department.
• Step in as the commercial leader of our sales and customer success function and manage a small team of two customer success managers while also contributing as a senior team member
• Focus on the lead pipeline through sign-ups for the free plan and other signals
• Establish processes and playbooks with and for the team to engage with leads, create revenue opportunities, and increase the win rate as well as average deal size
• Maintain and optimize existing tooling such as our CRM and introduce new, modern applications to increase efficiency and effectiveness of our sales tactics
• Report on weekly, monthly or quarterly metrics using various tools, assess the success of initiatives or experiments through data, and set new KPIs as needed
• Engage with our largest customers and/or most promising prospects on a daily basis to ensure a positive customer experience and drive new business as well as expansion
• Coach and support the team through difficult customer situations and negotiations
• Work closely with stakeholders across the company to advocate for customers’ pains and challenges and drive positive change for the business
• Provide regular feedback and career development to your direct reports

Who we’re looking for...

• 3-5 years in a senior Sales or Customer Success role, ideally as an Account Executive or Account Manager working primarily with SMB and some Enterprise customers (ideally not just Enterprises)
• Up to 1 year of experience leading or guiding a small team is considered a plus, otherwise demonstrated leadership in other contexts and an interest to gain people management skills
• Hands-on mentality and player-coach leadership style is strongly preferred
• Equally content as a people manager with a small team and an individual contributor role
• Strong performance as an individual contributor and keen interest to continue closing deals and working with customers as well as accelerating revenue growth
• Solid knowledge of common SaaS and sales/customer success metrics, experience in setting KPIs and targets a plus
• Ideally, some experience in building or helping to build a sales function from the ground up in a start-up environment
• Experience in ideating, orchestrating and executing AI driven automated plays within the GTM function will be strongly preferred
• Strong prioritization and organization skills, including coordination of team initiatives and documentation of processes
• Experience working effectively with stakeholders across teams like marketing, product, and engineering
• Collaborative approach to team work, open to feedback, and growth mindset
• Ability to cover Eastern Standard Timezone fully or partially, or at least flexibility to take occasional customer calls outside of standard European business hours

Curious what it's like to work at Pitch? Find out more about how Pitch operates as a remote-first company through using powerful collaboration tools and dogfooding our own products!

Pitch was founded in Berlin, but as a remote-first company, our team works together from all over the world. With that mindset, we're building an inclusive workplace that invites diverse perspectives, and values talent from diverse personal and professional backgrounds. For more specifics on how we honour our commitment to diversity in our hiring process, check out our Recruiting D&I Pledge.

Not quite sure whether that's a role for you? No problem! If you can't find any open role that caught your eye, but are interested in working at Pitch, you can always submit your resume here. We will follow up as soon as we open up a position that matches your skillset and aspirations!