Director Business Operations and Governance: US Field Medical Outcomes

This is an On-Site Hybrid role.

JOB SUMMARY

The Director of Business Operations and Governance for Oncology Medical Strategy Management (MSM), which includes US Field Medical, US Medical Outcomes, and Scientific Communications, is tasked with executing key deliverables and special projects essential to the organization's operations for US Field Medical, US Medical Outcomes, or Scientific Communications. These roles report to the Business Operations and Governance Lead.

This position integrates expertise in Medical Affairs and Oncology Medical Outcomes with MSM priorities to inform strategic objectives. It acts as a strategic thought partner to the Business Operations and Governance Lead, supporting strategy, operations, finance, and communications, while maintaining a strong emphasis on continuous improvement.

The incumbent will oversee MSM business processes and governance, consult with Pfizer stakeholders, and create tools to measure and track performance metrics. Additionally, the role will serve as an interface between Pfizer Oncology Medical franchise teams and the Pfizer US Medical platform groups, as well as interfacing cross functionally across the enterprise as needed (e.g., digital, finance, legal, compliance, medical governance, etc.).

These roles require strong business acumen to collaborate across Pfizer's enabling platforms, contribute to meeting planning, and support compliant, effective operations.

JOB RESPONSIBILITIES

The Director has responsibilities that vary depending on the selected Business Operations and Governance functional focus area (US Field Medical, Oncology Medical Outcomes, or Scientific Communications).

General Responsibilities (applicable to all focus areas): 

This role is accountable & responsible for overseeing and ensuring operational execution of the following business activities:

• Function as a strategic thought partner to the Business Operations and Governance Lead on strategic initiatives and organizational culture.

• Collaborate with relevant Pfizer Oncology stakeholders to develop and implement strategic agendas and operational plans based on MSM leadership input.

• Liaise between Pfizer Oncology Medical, US Medical platforms, and other stakeholders to coordinate strategy and cross-team collaboration.

• Enhance MSM team meetings and agendas for greater engagement and outcomes. Oversee assigned sections of monthly and off-site MSM meetings.

• Collaborate with Program Strategy Management to coordinate annual strategic and operational planning for Oncology Medical. Responsibilities include overseeing timelines, templates, communications, and major deliverables to facilitate accurate budgeting.

• Define, establish, and operationalize business processes and governance within MSM and across key Pfizer stakeholder groups.

• Ensure compliance with established processes and governance, addressing and documenting exceptions to meet business objectives effectively.

• Lead or support key enterprise and cross-functional initiatives, ensuring alignment and coordination.

• Develop and track metrics to monitor the health and performance of the MSM organization.

Oncology Medical Outcomes: (Focus)
Strategic Partnership/Governance

• Manage, prioritize, and execute medical initiatives to align with the strategic plan, monitor status and deliverables, and provide expertise related to FMD and OMO content and resource management requirements.

• Identify, evaluate, and mitigate risks while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement.

• Provide metrics support, chair compliance forums (FMD & OMO), and create business practice documentation.

• Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure alignment and coordination.

• Lead and facilitate Lead Team (LT) meetings, including planning, coordination, and management of various meetings such as Customer Facing Meetings, POA, YBM, ONM, FMLT, and NFMLT. Collaborate with FMLT to drive agendas andensure effective facilitation of LT meetings.

Financial/Budget Management

• Lead the Field Operating Plan process, including forecasting, expenditure tracking, reporting, and risk mitigation.

• In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.

Process Improvement/Compliance

• Implement new business processes, tools, and capabilities for process improvement, such as Customer Data Evaluation and Quality Care Insight Tool.

• Chair compliance forum (FMD & OMO).

Metrics Support/Reporting

• Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.

• Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.

• Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities.

• Develop and implement comprehensive communication plans and lead or support key enterprise and cross-functional initiatives to ensure end-to-end alignment and coordination.

• Provide leadership and coordination for Scientific Communications Lead Team (LT) meetings, overseeing the planning, organization, and management of all related sessions. Partner with Scientific Communications LT to develop agendas and ensure that meetings are conducted efficiently and effectively.

Financial/Budget Management

• Work in partnership with Program Strategy Management on the Scientific Communications Operating Plan process, which includes forecasting, expenditure tracking, reporting, and risk mitigation.

• In collaboration with Program Strategy Management, manage accruals and perform reconciliations to ensure financial accuracy and accountability throughout the project(s) lifecycle.

Process Improvement/Compliance

• Implement new business processes, tools, and capabilities for process improvement.

• Collaborates with Pfizer US Commercial Medical Affairs teams to select, optimize, and integrate medical digital channels.

• Champion voice of oncology business across the Pfizer enterprise including the therapeutic area community of scientific communications practice.

Metrics Support/Reporting

• Collaborates with Field Medical teams to identify business requirements for non-OneMed metrics and reporting needs. Coordinates with the Field Medical Excellence team, as appropriate, to support execution and ensure alignment with reporting standards.
• Monitors performance metrics, identifies and mitigates risks, and communicates key insights to management.
• Partners with AI/Innovation and Digital teams to implement analytics solutions that align with Field Medical priorities

QUALIFICATIONS / SKILLS

Educational Qualifications:

• Scientific degree required (PharmD/PhD with 5+ years of experience, MBA/MSc with 7+ years of experience, BA/BSc with 8+ years of experience)

• Advanced scientific degree (PhD, PharmD, MSc, etc.) preferred

Professional Experience:

• Experience in Field Medical or supporting Field Medical organizations is preferred

• Previous experience working in a Medical Affairs organization

• Prior experience in Project Management, Business Operations

• Expertise or experience in Oncology is highly desirable

• Experience advising or consulting senior leaders in strategic, financial, and business planning, as well as operations

• Proven ability to facilitate open discussion and debate among key stakeholders and build internal and external relationships

Skills:

• Strategic planning, business analysis, communication, and business software skills required

• Strong track record of written and oral communication skills to develop and present scientific information to varied audiences and articulate messages succinctly

• Strong strategic skills including creativity and effectiveness in proactively identifying and addressing challenges

• Strong interpersonal skills and excellent verbal communication and presentation skills

• Strong organizational skills to track numerous tasks for multiple simultaneous projects in a deadline-oriented environment

• Possesses financial acumen with experience in data analysis, strategy development, decision-making, and collaboration to achieve improved outcomes

• Demonstrates the ability to work collaboratively across disciplines and with external partners

• Demonstrates ability to be a change agent within a senior leadership team

• Well-organized with the ability to be flexible, prioritize multiple demands, and effectively lead in a matrix organization where resources are not in direct control

• Highly motivated with demonstrated track record of high performance and excellence

• Excellent attention to detail and follow-up skills

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Ability to work flexible hours
• Travel is expected and estimated at approximately 25%.

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $169,700.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Continuous Imprv and Proj Mgmt