Commercial, Transformation Lead, AIA
ROLE SUMMARY
Lead the Experience & Business Integration function within the AI Acceleration Organization (AIA) to embed AI products seamlessly into user workflows, deliver intuitive, easy-to-use experiences, and align them with the right business needs across Commercial teams.
This role leads Business Translation, Design, and QA teams to deliver user-driven AIA solutions that drive adoption and seamlessly integrate into existing workflows.
ROLE RESPONSIBILITIES
Strategy & Integration
- Define and execute the Experience & Business Integration strategy, embedding workflow fit, user experience, and business alignment into all AI products
- Collaborate with the Head of Strategy & Operations to ensure each product is designed around real-world journeys and operational readiness
- Partner with Product, Data, and Engineering teams to embed experience principles, design consistency, and validation standards across pods
User Experience & Design Leadership
- Oversee UI/UX & Workflow Design to deliver easy to use and intuitive experiences
- Define and govern shared design principles and systems, ensuring consistent interaction patterns and experience quality across all applications and interfaces
- Partner with product and business teams to visualize user journeys, uncover friction points, and guide design improvements that enhance usability and engagement
Business Context & Alignment
- Ensure business needs and workflows are accurately represented in product definitions and design decisions
- Partner with relevant stakeholders (leaders and end users) to confirm that products integrate effectively into day-to-day processes and address real user pain points
- Build and institutionalize a playbook for capturing user and business requirements, translating them into clear, actionable technical specifications for product and engineering teams
Quality Assurance & User Validation
- Direct QA/User Testing team to validate usability, accuracy, and end-to-end experience prior to deployment
- Define a structured testing approach that links business acceptance, functional testing, and user experience validation to ensure readiness for deployment at scale
- Ensure user testing reflects real operational workflows and scenarios
Team & Culture
- Manage and develop a high-performing team across UX Design, Business Translation, and QA disciplines (~11 FTEs)
- Promote a culture of clarity, empathy, and design-driven excellence
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
QUALIFICATIONS
BASIC QUALIFICATIONS
- Bachelor’ or Master’s Degree in Business, Life Science or Business Technology,
- 15+ years’ experience Business, Commercial Operations or Technical Partnership
- Prior experience leading large, matrixed global teams
- Experience in leading large multistakeholder projects
- Experience collaborating with offshore teams, change management and distributed setups
Additional Job Details:
- Last Day to Apply: October 29, 2025
- Work Location Assignment: Hybrid 2.5-3 days a week on site, NYHQ
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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