Operations Associate (US-Based Healthcare Startup)
Work Arrangement: Fully Remote – Must have overlap with U.S. Eastern Time
Job Type: Independent Contractor, Full-time
Salary Range: Competitive; based on experience
Work Schedule: Monday–Friday, 9 AM – 5 PM EST
Location: Remote, open to candidates globally
Holidays Observed: U.S. Holidays
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch Here
Why Work With Us?
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Client
Our client is a high-growth AI startup transforming pharmacy operations in the U.S. healthcare space. Their flagship product is an AI Pharmacy Assistant that automates routine pharmacy tasks, enabling teams to focus more on patient care. Already live in multiple U.S. pharmacies, their agentic AI systems are deeply embedded in pharmacy workflows and are reshaping the patient experience. This is a rare opportunity to join an early-stage team that's backed by real traction and revenue—and contribute to tech that makes healthcare faster, smarter, and more human.
Position Overview
Our partner is looking for a highly motivated, early-career Operations Associate who thrives in fast-paced environments and enjoys solving cross-functional challenges. You’ll work across operations, marketing, sales, and product to help streamline systems, support client relationships, and keep the company moving forward. This is an ideal opportunity for someone eager to get wide-ranging exposure to startup operations and make a tangible impact from day one.
Key Responsibilities
Marketing & Content Support
- Create and edit marketing content (blog posts, emails, visuals) using tools like Canva
- Edit short-form videos for use on social media and email campaigns
Sales & Business Development
- Conduct lead research and build prospect lists
- Manage CRM hygiene, follow-up workflows, and meeting scheduling
- Support pre-call briefs and sales call preparation
Product & Quality Review
- Review AI assistant outputs and document user edge cases or feedback
- Flag improvement opportunities for engineering or product teams
Internal Operations
- Draft and maintain SOPs and internal documentation
- Identify workflow bottlenecks and propose process improvements
- Support team-wide coordination and ad hoc operational tasks
Must-Have:
- At least 2 years of professional experience (internships not counted)
- Bachelor's degree or equivalent
- Strong written and verbal communication skills
- Highly proactive, resourceful, and comfortable working with ambiguity
- Proficiency in MS Word, Excel, PowerPoint or Google Suite
- Familiarity with AI tools like ChatGPT
Nice-to-Have:
- Previous startup experience
- Background in pharmacy, health tech, or healthcare ops
- Ability to automate tasks using Python or Excel macros
- Experience in marketing, content writing, or visual design
Competitive Salary: Based on skills and experience
Remote Work: Work from anywhere
Generous PTO: Recharge and rest as needed
Health Coverage: HMO starts after 3 months
Direct Mentorship: Learn directly from industry experts
Learning & Development: Continuous training opportunities
Global Network: Work with a diverse, international team
Work-Life Balance: Flexible hours, results-first culture
Our Recruitment Process
- Application
- Screening (with voice/video note required)
- Initial Interview
- Skills Assessment
- Final Interview
- Job Offer
- Onboarding
Average salary estimate
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