Business Operations Lead - Verity (Senior Director)(Hybrid)

We are seeking a strategic and execution-focused Business Operations Lead (Senior Director) to lead and scale our post-sales functions, including account management, implementation, training, analytics, and sales operations. This role is critical to ensuring operational excellence, client satisfaction, and scalable growth in the healthcare technology space, with a strong emphasis on pharmacy workflows and data.

Key Responsibilities

Operational Leadership

• Design and lead the end-to-end client journey from onboarding through renewal, ensuring a seamless and value-driven experience.
• Oversee and optimize implementation, training, and support processes to drive client adoption and satisfaction.
• Build and manage a high-performing operations team, including account managers, implementation specialists, and analysts.

Strategic Execution

• Develop and execute operational strategies that align with company goals and support scalable growth.
• Partner with Product and Engineering to ensure client feedback informs product development and enhancements.
• Lead cross-functional initiatives to improve internal processes, reduce friction, and enhance client outcomes.

Client Success & Retention

• Serve as an executive sponsor for key accounts, ensuring strong relationships and long-term value realization.
• Monitor client health metrics and proactively address risks to retention or satisfaction.
• Drive a culture of client-centricity, accountability, and continuous improvement.

Analytics

• Oversee analytics and reporting functions to provide actionable insights to internal teams and clients.
• Support revenue growth through operational alignment with Sales, Marketing, and Customer Success.

Qualifications

• 10+ years of experience in operations, client success, or business leadership roles in healthcare technology, with at least 3 years in a senior leadership capacity.
• Deep understanding of pharmacy operations, data, and regulatory considerations (e.g., PBMs, 340B, e-prescribing, medication adherence).
• Proven ability to lead cross-functional teams and scale operational functions in a fast-paced, high-growth environment.
• Strong analytical mindset with experience in data-driven decision-making and performance management.
• Excellent communication, leadership, and organizational skills.
• Bachelor’s degree in business, Healthcare Administration, or related field (MBA or PharmD preferred).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 177,900 - 296,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.