Air Medical Charter Service Coordinator

Job Description:

The Air Medical Charter Service Coordinator works with insurance companies, hospital case managers, Flight and Ambulance leadership, Chief Pilot, medical crews, and Communication Center personnel to facilitate long range medical transports and Donor Transports.



Essential Functions

• The Air Medical Charter Program at Intermountain provides dedicated patient re-location through family-focused concierge assistance
• Establishes and monitors Air Medical Charter Intake process.
• Provides supervision with the other team members within the air medical charter program.

Skills

• Sales
• Verbal communications
• Written communications
• Understanding of aviation terms and language
• Creative thinking and problem solving

Minimum Qualifications

•  Three years of experience in aviation, dispatch, operational control, or charter or team leadership.
• Experience with and general working knowledge of basic computer programs.
• Excellent communication and customer service skills, both verbal and written.

Preferred Qualifications

•  Customer service experience in the private aircraft charter business
• Working knowledge of medical billing processes

Physical Requirements:

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Ability to sit for extended periods while monitoring flight operations and communicating with crews
• Capability to work in a high-stress environment and make critical decisions in real-time
• Must be able to occasionally lift up to 25 pounds, such as moving records or training materials.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$22.64 - $34.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.