Sr. Manager, Business Operations - job 1 of 2

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet our team:

The Consumer Product team at PayPal is responsible for defining and delivering the product vision, strategy, and roadmap for PayPal’s consumer experiences. From sending money to earning rewards to managing finances, we focus on building simple, trusted, and engaging products that empower millions of consumers around the world.

We lead the end-to-end product lifecycle—grounded in customer insights, market dynamics, and business impact—and work closely with our cross-functional partners in design, engineering, marketing, analytics, and operations to bring our ideas to life.

Our portfolio includes the PayPal app, peer-to-peer payments, financial tools, rewards and loyalty, and the broader money movement ecosystem. We’re a team of passionate product leaders who thrive on solving complex problems, moving quickly, and building experiences that make a meaningful difference in people’s financial lives.

Job Description:

Your way to impact: 

In this role, you will play a key part in operationalizing strategic goals across Consumer Product by coordinating operating rhythms, (SteerCo, OKR), workforce planning, budget management, and employee engagement initiatives. Your contributions will directly impact the organization’s operational efficiency and cross-functional alignment, providing foundational support that enables our team to achieve ambitious goals.

Your day to day:

• Lead workforce planning and resource management activities, aligning with HR and Finance to ensure optimal headcount and budget alignment.

• Own budget planning and tracking activities, working closely with Finance to forecast and manage budgetary requirements.

• Coordinate business operations activities, including operating cadences, executive presentations, and vendor management.

• Support employee engagement initiatives within the team, fostering a cohesive and motivated team environment.

• Establish and nurture cross-functional relationships across business teams to ensure alignment on key deliverables and drive operational excellence.

• Partner closely with leaders across data analytics, design, marketing and product on a diverse set of initiatives supporting the business operations of the team. 

• Monitor and analyze key performance indicators to track progress and make data-driven decisions. 

• Provide strategic guidance and recommendations to senior leadership based data analysis. 

• Develop and implement strategic plans and initiatives to improve business processes and drive growth. 

• Identify and implement operational efficiencies to increase productivity and reduce costs. 

• Communicate effectively with internal and external stakeholders to drive alignment and achieve business objectives. 

• Develop and manage budgets and resource allocation to support business operations. 

• Develop and maintain policies and procedures to ensure compliance with regulatory requirements. 

• Identify and mitigate potential risks and issues that may impact business operations. 

What do you need to bring: 

• Proven experience in business operations, preferably within a technology or product team environment 

• Strong communication and presentation skills, with the ability to convey complex information in a clear, concise manner.

• Demonstrated ability to identify and resolve complex problems through analytical thinking and strategic solutions.

• Proficiency in Excel and PowerPoint, with a strong aptitude for data analysis and executive-level presentation creation.

• Ability to work collaboratively across multiple teams, with excellent organizational and interpersonal skills.

• Coordinate effectively with internal cross-functional partners

• Understanding of business economics and P&Ls 

• Deep sense of ownership, drive, and entrepreneurship is essential 

• 5+ years of strategy and business operations experience 

• Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders 

• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels

• Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.

• Participate in complex problem resolution and determine methods and procedures for new assignments.

• Drive global process improvements within the organization.

• Provide oversight and support for planning and management of financial, budget, and headcount targets.

• Act as a liaison between business leadership, staff, and other key partners.

• Influence the quality, efficiency, and effectiveness of business processes.

• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $111,500 to $191,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.