Operations Coordinator - Berlin, NH

Patterns Behavioral Services is hiring an Operations Coordinator in Berlin, NH!

We are looking for a driven self-starter with excellent communication and organization skills and an upbeat attitude. Candidates should be able to assist operations and all visitors to the company by handling office tasks, providing polite and professional assistance via phone and written communication, and generally being a helpful and positive presence in the workplace. Operations coordinators act as a liaison between the clinical staff and operations team by providing support and customer service as the initial point of contact to visitors.

To be successful as an Operations Coordinator at Patterns Behavioral Services, Inc., candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Ops Coordinators must be comfortable with computers, Google Suite, and general office tasks, and excel at both verbal and written communication.

Operations Coordinator Responsibilities:

● Reconciles and audits clinic schedule for non-billable hours and provides feedback to the supervisor and assists to minimize non-billable hours

● Uses operational checklist to perform weekly responsibilities and perform weekly operation audits

● Maintains Client CentralReach labels as it pertains to their assigned clinics

● Documents communication and cancellations accurately and in a timely manner

● Maintains accurate schedules along with staff and client availability for assigned locations

● Generates scheduling and billing reports and maintains assigned clinic lists

● Works with the clinical team to ensure timely session conversion and signatures

● If coverage is needed, assist or fill in for administrative support

● Partners with Operations Managers for drive folder and file organization

● Evaluate, report, and correct risks/compliance concerns

● Provide excellent customer service to clients, external and internal business partners

● Provide clerical support and assist with office management functions for the clinic by maintaining office supply inventory, filing, and assisting in the process of paperwork requests by the corporate administrative team (authorizations, consents, Explanation of Benefits, etc.)

● Work with other departments for timely paperwork and task completion

● Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed

● Assists in the completion of accreditation tasks and responsibilities

● Completes work accurately and timely, meeting deadlines

● Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third-party stakeholders.

● Completes or assists in the completion of client file requests

● Maintains confidentiality of Personal Health Information (PHI) and other privileged information

● Performs other responsibilities as assigned

• Must be at least 18 years of age, required
• Must have a High School Diploma, or equivalent, required
• Experience or interest in working with individuals with disabilities preferred
• Reliable means of transportation required
• Experience in an administrative role preferred
• Background clearance, Required
• Cleared TB test, where required
• Maintain a clean and professional appearance

Patterns Perks:

● Access to National University with 15% discounted rates towards coursework

● Employee Assistance Program (EAP) (available to all employees)

● Health/vision/dental Insurance (eligible employees)

● 401K plan (both part-time and full-time eligible)

● Earn PTO (full-time employees)

● Generous Employee Referral Program

About Patterns:

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients are our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.

Patterns Behavioral Services provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.