Senior Client Operations Associate for a U.S. based Financial firm - job 1 of 2

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Our client is a boutique, fiduciary wealth management and financial advisory firm that partners with high-net-worth individuals and families to help them grow, preserve, and transfer wealth with intention. With a focus on comprehensive financial planning, investment management, and legacy strategies, the firm provides highly personalized service and long-term guidance. Their collaborative, multidisciplinary approach ensures that every aspect of a client’s financial life is aligned—from tax and estate planning to investment strategy and risk management.

Role Overview

We’re seeking a sharp, detail-obsessed Personal Finance Client Associate to join a boutique, fiduciary wealth management and financial advisory firm that offers personalized financial guidance to U.S.-based high-net-worth individuals and families.

This is a high-trust, execution-focused role where your primary responsibility will be managing day-to-day operational workflows that support individual financial needs across banking, personal tax and accounting, real estate, trust and estate planning, and insurance-related matters. You’ll serve as a key support partner in a client's financial life, often coordinating directly with their advisors, attorneys, bankers, and tax professionals.

The role demands someone with hands-on experience managing personal (not corporate) financial operations—including account setups, documentation handling, real estate paperwork, wire/ACH processing, and regulatory compliance (e.g., KYC, AML) in service of individuals and families.

Workload expectations:

This role primarily involves managing workflows and critical client documentation across our professional service lines. A typical week may include:

• Processing money movements and transactions (ACH, wires, bill payments)
• Preparing and submitting forms and applications (e.g., loan paperwork, account openings)
• Coordinating secure document sharing (e.g., tax docs, contracts, K-1s)
• Executing administrative actions like forming LLCs or preparing basic agreements
• Inputting financial data and assisting with preliminary financial forecasts
• Collaborating with specialized professionals (accountants, attorneys, bankers)
• Responding to client inquiries via shared inboxes and Microsoft Teams threads

While this position touches all areas of client service, it remains primarily executional in nature and demands working knowledge of finance, investment operations, basic accounting workflows, and general legal processes.

Your responsibilities:

• Personal Client Support: Respond to client inquiries and execute requests across multiple personal financial categories (banking, insurance, real estate, estate planning).
• Transactional Execution: Handle high-trust financial transactions (ACHs, wires, transfers, bill payments) with precision and urgency.
• Banking & Account Administration: Manage custodial paperwork, personal banking processes, and investment account openings and transfers.
• Trusts, Estates, and Legal Coordination: Support setup and administration of trusts, LLCs, and estate planning documentation in collaboration with legal teams.
• Insurance & Real Estate: Assist with insurance policy management, claims, and real estate closing documentation and logistics.
• Document Management: Organize and maintain highly sensitive financial, legal, and personal records.
• Cross-Functional Coordination: Communicate effectively with CPAs, estate attorneys, real estate agents, and private bankers.
• Compliance & Regulation: Ensure adherence to U.S.-based compliance standards (KYC, AML, FATCA) and internal best practices.
• CRM & Reporting: Maintain accurate records in Wealthbox, Right Capital, or similar financial CRMs; assist with personal finance tracking and preliminary financial planning data.
• Process Optimization: Identify inefficiencies in workflows and propose enhancements to increase operational accuracy and speed.

• Bachelor’s degree in Finance, Business, Accounting, or related field strongly preferred.
• Fluent English; excellent written and verbal communication skills in professional U.S. business contexts.
• 5+ years in a client-facing financial operations or service role, ideally within personal banking, private wealth, personal tax/accounting, or estate law.
• Demonstrated experience managing U.S.-based personal financial matters (Not Corporate) including banking, insurance, property closings, tax filings, and estate or trust setups, preferably for high-net-worth individuals or families.
• Strong familiarity with the nuances of U.S. personal finance systems, forms, and regulatory requirements (e.g., wire instructions, W-9s, 1099s, trust documentation).
• Previous work in a U.S. RIA, private banking, estate law firm, or tax/accounting practice.
  Familiarity with personal financial planning software or CRMs (Wealthbox, Right Capital, Tamarac, etc.).
• Professional certifications (CFP®, CPA/PFS, EA, CPWA®, Series 65) are a strong plus.
• Must be available to work during Pacific Time business hours

Skills and Attributes:

• Exceptional organizational and multitasking skills; ability to manage multiple projects, for multiple clients, simultaneously.
• Tremendous attention to detail and a commitment to excellence in all aspects of deliverable preparation and review.
• Enduring composure, resilience, and adaptability with the ability to excel in high-pressure and urgent circumstances.
• Strong interpersonal and communication skills, with the ability to interact effectively with team members and external partners in a remote setting.
• Intellectual curiosity and a collaborative mindset, with an eagerness to grow personally & professionally.
• Unrivaled professionalism, discretion, and integrity when handling sensitive client information.

• Potential for discretionary bonuses based on overall firm performance
• 15 days of PTO annually, plus all Federal Reserve Bank holidays
• 100% remote position; work from anywhere within the continental U.S.
• Emphasis on work-life integration and location freedom, balanced with high expectations for performance and accountability
• An amazing opportunity to be part of a collaborative, creative, and excellence-driven team environment