Job Description Summary

We are looking for a highly motivated Warranty Specialist to join the GE Vernova Onshore Wind Warranty team, supporting the North America (NAM) region. In this role, you will manage warranty claims with a focus on reducing cycle time, ensuring accurate cost allocation, and driving process improvements. You will act as a key interface between our customers and internal teams, serving as the voice of the customer while championing operational excellence and continuous improvement.

Job Description

Roles and Responsibilities

• Manage and track warranty claims from initiation through resolution, ensuring timely processing and closure.
• Drive reduction in warranty claim cycle time by identifying and eliminating process inefficiencies.
• Ensure accurate and consistent cost allocation for all claims in accordance with contract terms and internal policies.
• Lead and support continuous improvement initiatives to enhance claim processing efficiency and reduce costs.
• Act as the primary internal advocate for customer concerns related to warranty claims, ensuring alignment between customer expectations and internal execution.
• Collaborate cross-functionally with engineering, services, finance, and field teams to resolve technical and commercial claim issues.
• Provide regular reporting and analytics on claim status, trends, and KPIs to stakeholders and leadership.
• Support audits, documentation reviews, and system updates as required for claim records and compliance.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or a related field.
• 2+ years of experience in warranty, service operations, claims management, or similar role (preferably in energy, industrial, or manufacturing sectors).
• Strong analytical and problem-solving skills; able to interpret data and drive decisions.
• Excellent communication and interpersonal skills; experience in customer-facing roles is a plus.
• Proven ability to work cross-functionally and drive process improvements.
• Knowledge of ERP or claim tracking systems is preferred (e.g., SAP, Oracle).
• Familiarity with wind energy or renewable energy industry is a strong plus.

The salary range for this position is $91,400.00 - $121,800.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 
 
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Projected Close Out: September 1, 2025

Additional Information