Regional Facilities Manager

Job Title

Regional Facilities Manager

Job Description Summary

This position provides managerial oversight of portfolio of client facilities and leads a team of multiple Facilities Managers, Engineers and support staff. The Regional Facilities Manager has overall responsibility for the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities. Emphasis is placed on the positive response to the requirements of the client, environmental health and safety, and quality programs. The position is the primary liaison with the regional client and leads team in the coordination of services, finance, vendor management and staffing required to meet the needs of the facilities management.

Job Description

Job Responsibilities

• Establish successful working relationship with regional client organization. 
• Thoroughly understand client contractual requirements and assure team delivery of "best in class" services.
• Lead regional team to provide cohesive technical/administrative customer service which responds quickly, positively and effectively. Implement C&W policies and client objectives.
• Foster clear communication. Remove roadblocks and encourage ownership. Be present in the field.
• Thoroughly understand and be highly proficient in all C&W and client technology, software platforms and dashboards. Assist team members in expanding their expertise in using technology.
• Master the operation of CMMS and utilize reporting functions to review the effectiveness of the region's on-demand work order execution.
• Work with team to assure their engagement in and management of work orders in real time.
• Share insights into response time, trends, productivity, self-performance, capital spending and quality.
• Provide guidance on the correct preventive maintenance approaches. Assure all sites are performing PM's at the required intervals with the most efficient staffing.
• Facilitate accurate Facility Condition Assessments at required intervals.
• Work with vendors to maximize the effectiveness and value of their goods and services.  Look for new needs and better delivery methods. Use accurate scopes of work, quote review, purchase orders, schedule planning, on-site supervision and validation of performance to assure excellent delivery of services.
• Take ownership of financial requirements of the region. Assure team is in financial compliance and is clear on requirements. Help develop financial plans and provide data/analysis as required.
• Make workplace safety a way of life for your team by your example and by providing the necessary training, materials, equipment, reporting and communication.
• Understand critical assets and the risks/impacts of their failure.  Proactively communicate risks and remediation to client. Closely work with vendor partners and C&W subject matter experts to assure that the proper maintenance, emergency response and change management are being employed.
• Review and submit capital asset requests. Assure team is actively engaged in projects from beginning to end.
• Develop, implement and maintain Business Continuity Plans for services within scope across all locations
• Work with leadership and client to develop scope then own budget and transition plan development and implementation for new and expanded services
• Establish, implement and manage sustainability plan and communications based on company and client goals and objectives.
• Thorough understanding and be highly proficient in all C&W Workplace Experience programs and client requirements. Develop, implement and manage the program to meet client needs and identify additional opportunities for additional value.  
• Continually evaluate all programs and scope for efficiency, innovation and value-addition opportunities

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Basic Technical Proficiency
• Problem Solving/Analysis
• Leadership
• Teamwork Orientation
• Relationship Management
• Financial Management

Related requirements

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education

• A Bachelor’s degree is required.
• 5  years of additional experience in those environments may substitute for degree
• RPA, CFM, FMA or LEED O&M industry certifications recommended

Years of Relevant Experience

• 12 years of facilities experience/minimum of 7 years in commercial high-rise, campus or portfolio environment with at least 3 years as a senior facilities manager
• Experience in maintenance, construction, engineering, and all facets of property operation and building management preferred.
• Retail facilities experience preferred
• CMMS/Work Order Management experience is preferred
• Workplace Experience in a high-touch client environment preferred

Licenses or Certifications

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications a plus.

Knowledge, Skills & Abilities

• Ability to create and present executive level presentations for information, action, analysis and approval
• Ability to read and understand construction specifications and blueprints • Proficient in understanding management agreements and contract language • Skilled in Building Management Systems maintenance and monitoring.
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint) • Strong discipline of financial management including financial tracking, budgeting and forecasting • Knowledge of Financial Systems (Yardi a plus)
• Basic Computing Skills in Outlook, Excel & Word, including proficiency in the operation of smartphone and/or iPad/tablet, uploading .pdf files, and documents, and logging into conference meetings (i.e., BlueJeans, Teams Meetings, Zoom).
• Six Sigma green belt or equivalent preferred

Scheduling

• Most schedules work typical business hours based on location assigned.
• Based on client need, the role could be scheduled as the only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or on-call duties and over time.
• Must be willing and able to support after-hours/weekends building-related activity as required.  The role may be assigned and must be able to respond to client callbacks for regular repair and/or emergencies events.

Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of employment

All offers of employment are contingent upon:

• Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship
• Drug Testing
• Criminal background check
• Clean DMV record (for related driving roles)
• Education verification
• Reference checks

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”