Outreach & Engagement Manager (Weekends, Spanish Speaking)
Skills
- Bilingual in English and Spanish with strong verbal and written skills
- Proven experience coaching and managing large individual contributor teams
- Comfort with metrics-driven environments (call quotas, enrollment targets, dashboards)
- Experience with call center or inside-sales style outreach workflows
- Ability to work with multiple systems and technology platforms (CRM, EHR, analytics)
- Strong communication, interpersonal, and stakeholder management skills
- Highly detail-oriented with strong multitasking and organizational ability
Responsibilities
- Manage, coach, and mentor Community Engagement Specialists to meet enrollment and outreach targets
- Deliver structured 1:1 coaching, live shadowing, and actionable feedback to improve performance
- Run onboarding and training programs for new hires to ensure rapid, consistent ramp-up
- Monitor dashboards and KPIs, identify trends, and implement data-driven improvements
- Conduct call audits and outreach reviews to ensure quality, compliance, and best practices
- Refine and maintain SOPs to standardize processes and increase team efficiency
- Serve as escalation point for complex patient cases and coordinate cross-team communication
- Participate in recruiting and hiring to scale the CES team
Education
- High school diploma or equivalent required
- Bachelor's degree preferred (healthcare, social work, public health, or related field)
- Relevant professional training or certifications in care coordination or community engagement preferred
Benefits
- Competitive salary ($80,000 - $100,000) with performance-based bonus
- Equity compensation package
- Comprehensive health, vision & dental insurance
- 401(k) through Guideline
- Flexible vacation policy and remote work (home-based)
- $100 monthly work-from-home stipend and provided equipment
- Opportunity for rapid career progression
Average salary estimate
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