Integrated Facilities Management Coordinator - Greater Washington, DC Area

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. 

Role Overview

As an Integrated Facilities Coordinator you will play a crucial part in maintaining the smooth operation of multiple properties by managing various facilities-related tasks. As our portfolio of services expands, this role will grow to include additional responsibilities. The ideal candidate will be proactive, adaptable, and capable of coordinating with a range of internal teams and external vendors.

Key Responsibilities:

• Schedule and manage paint jobs across multiple properties, ensuring timelines are met and resources are efficiently utilized.
• Coordinate the scheduling of HVAC jobs, assigning them appropriately, and tracking each job’s progress from start to finish.
• Maintain the make-ready board by logging upcoming tasks and ensuring all assignments are properly accounted for.
• Oversee the flow of work orders, delegating tasks to the correct technicians and ensuring they are completed promptly and accurately.
• Act as the primary point of contact with vendors and internal teams to confirm job schedules, availability, and any necessary follow-ups.
• Track and report on job progress and completion
• Coordinate and schedule service appointments, ensuring that customer needs are met promptly, and technicians' schedules are optimized.
• Manage the dispatching of service technicians, ensuring the right technician is assigned to the right job based on skills and availability.
• Track the progress of service jobs, from initiation to completion, ensuring timely updates to customers and internal teams.
• Serve as the main point of contact for customers, addressing inquiries, scheduling requests, and providing status updates on ongoing jobs.
• Work closely with the service team to prioritize urgent requests and adjust schedules as necessary to accommodate emergencies.
• Maintain accurate service records, job orders, and related documentation for future reference and reporting.
• Coordinate with vendors and suppliers to ensure the availability of necessary parts, equipment, and resources for scheduled jobs.
• Provide regular reports on service performance metrics, identifying trends, areas for improvement, and opportunities to enhance efficiency.
• Support the IFM team with administrative tasks, data entry, and general coordination duties as needed.

Qualifications

• Proven experience in a coordination or administrative role, preferably within a service or facilities management environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and adapt to changing priorities.
• Proficiency in scheduling software and tools; experience with service management software is a plus.
• Problem-solving skills and the ability to think proactively.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected] 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.