Facility Coordinator - job 1 of 7

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Facility Coordinator will provide support to the client site and the Facilities Management team with operational activities in maintenance, vendor oversight, supplies management and proactive development and maintenance of client relationships, ensuring that expected service levels are achieved.

Service Delivery

• Actively support an environment of teamwork, inclusion, performance excellence and overall team success.

• Conduct daily walkthroughs of office spaces, including business centers and connection cafés, to ensure cleanliness, organization and proper supplies management.

• Greet and direct all visitors, providing necessary orientation to visitors, employees, and contractors.

• Perform other duties that may include but are not limited to: reception and guest services support, equipment maintenance and procurement, client relationship management and building safety support.

• Maintain detailed records and documentation of all visitor activity.

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.

• Identify opportunities for improved operation and service excellence, making recommendations for cost savings and/or best practices.

• Assist with ongoing site inspections and assessments to ensure all building procedures and performance measures are always maintained, thus ensuring safe work conditions for both JLL and client employees.

• Report any deficiencies by submitting work orders, identifying areas of concerns and assisting with tracking repairs.

• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work with minimal disruption to client operations.

• Assist in the procurement of business center and connection café supplies, ensuring proper inventory management and timely procurement of products.

• Provide coordination and support for events and meetings in conference facilities as required, owning the responsibility of becoming the go-to individual as a workplace ambassador.

• Ensure AV equipment is functioning properly and provide support for conference room systems.

• Update and maintain accurate records and official documentation for the operations of the workplace services department at the site(s), including facilities management, reception services, and overall building operations.

• Provide information and documentation for content such as client web pages and/or the client facility manual.

• Collaborate with parties such as mail services, building security, property management, IT/multimedia services, and other support teams as part of routine activity.

Client Relationship Management

• Assist Front Desk, Receptionist, and FM team with room reservation and event coordination to ensure client needs are met within guidelines of service scope.

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service, as reflected by client feedback.

• Monitor shared email inboxes to provide prompt and thorough correspondence to client inquiries.

• Coordinate site operations in accordance with all agreed policies, procedures, and client expectations.

Preferred Skills/Qualifications

• Prior experience in facilities, property management, hospitality, or related fields preferred.

• College degree preferred.

• Experience with visitor management systems

• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services.

• Proficiency in a range of information technology tools and platforms, including Microsoft Office suite programs. 

• Excellent communication, organization, writing, client relations, inventory management, and problem-solving skills.

• Ability to work independently with little supervision and effectively deal with customer feedback, ensuring a positive and satisfied client experience.

• Self-motivated; confident, energetic, personable, and adaptable based on manager and client needs.

On-site: Chicago, IL

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.