Account Chief Operating Officer – BioPharma

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: As the Account Chief Operating Officer in the BioPharma sector, you will be responsible for overseeing the operational aspects of key client accounts, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations.

What your day-to-day will look like:

• Develop and implement operational strategies to support account growth and profitability
• Oversee day-to-day operations of assigned client accounts, ensuring service excellence
• Collaborate with cross-functional teams to streamline processes and improve efficiency
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management
• Conduct risk assessments and develop mitigation strategies for account operations
• Lead resource planning and allocation to meet client demands and project timelines
• Facilitate communication between internal teams and client stakeholders
• Identify and implement process improvements and cost-saving initiatives
• Ensure compliance with regulatory requirements and industry standards
• Manage and mentor operational teams, fostering a culture of continuous improvement
• Participate in client meetings and presentations to address operational concerns and opportunities

Required Qualifications:

• Bachelor's degree in Business Administration, Life Sciences, or related field; MBA or advanced degree preferred
• Minimum of 10 years of experience in BioPharma or life sciences industry, with at least 5 years in a senior operational role
• Proven track record of successfully managing large, complex client accounts or programs
• Strong understanding of BioPharma business processes and operational challenges
• Excellent leadership and team management skills
• Superior analytical and problem-solving abilities
• Outstanding communication and presentation skills
• Ability to influence and negotiate at senior levels, both internally and with clients
• Demonstrated experience in driving operational excellence and process improvements
• Proficiency in data analysis and performance metrics
• Strong financial acumen and experience in budget management
• Adaptability to work in a fast-paced, dynamic environment
• Willingness to travel as required for client meetings and site visits

Preferred Qualifications:

• Experience in managing large-scale BioPharma accounts or projects
• Knowledge of pharmaceutical industry trends, challenges, and regulatory landscape
• Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma)
• Understanding of GMP, FDA regulations, and other relevant industry standards
• Experience with enterprise resource planning (ERP) systems and data analytics tools
• Proficiency in financial modeling and budgeting for complex accounts
• Knowledge of supply chain management in the pharmaceutical industry
• Familiarity with quality management systems and risk management frameworks
• Experience with client relationship management tools and techniques

Location: Princeton, NJ

Estimated compensation for this position:

174,900.00 – 214,200.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Princeton, NJ

Job Tags:

Analytical Thinking, Analytical Thinking, Biopharmaceuticals, Budgeting, Budget Management, Business Objectives, Client Meetings, Client Relations, Client Relationship Management, Client Satisfaction, Communication, Continuous Improvement, Cost Reduction, Cost Savings Initiatives, Cross-Functional Teamwork, Customer Accounts, Data Analysis, Data Analytics, Ensure Compliance, Enterprise Resource Planning (ERP), Enterprise Resource Planning (ERP) Systems, Executive Leadership, FDA Regulations, General Management, Key Performance Indicators (KPI) {+ 26 more}

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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