Workplace Ambassador - job 1 of 2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $70900 - $102700 / year (paid hourly)

Location: Santana Row, San Jose, CA | Cisco office

What this job involves:

As a Workplace Experience Ambassador at JLL, you will be an expert who creates value through lasting partnerships and exceptional client experiences. This client-facing role combines your passion for hospitality with brilliant people skills to deliver superior service within a C-Suite and meeting spaces. You'll serve as a primary point of contact for an executive leadership team, ensuring their comfort and satisfaction while maintaining the highest standards of service delivery. Your expertise will enhance engagement between JLL, service partners, and clients while contributing to a hospitality-focused workplace environment that exceeds expectations.

What your day-to-day will look like:

• Serve as an initial point of contact for client employee inquiries, issues, and feedback related to the C-Suite and meeting services
• Conduct routine walkthroughs of the C-Suite and meeting rooms to ensure compliance with service level agreements
• Build meaningful relationships with client employees and guests through visible engagement and active workplace presence
• Manage conference room bookings and resolve scheduling conflicts as training center event concierge
• Respond to all requests within one day, including personal follow-up to ensure complete satisfaction
• Support data collection and analysis to align with client goals and objectives
• Collaborate with account teams across all business lines to deliver comprehensive experience services
• Organize and operationalize key engagement events to enhance client location experience

Required Qualifications:

• Bachelor's degree or equivalent experience
• 1-3 years of relevant experience in hospitality, facility management, or operations
• Exceptional customer service skills with a passion for hospitality excellence
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills with proven track record of superior customer service
• Independent work capability with strong prioritization and time management skills
• Professional demeanor with ability to maintain brand image and compliance standards
• Strong communication skills for client interface and issue resolution

Preferred Qualifications:

• Experience in a C-Suite or conference facility management
• Background in event planning and coordination
• Experience with third-party vendor relationship management
• Familiarity with service level agreement management and reporting
• Process improvement and innovation experience
• Administrative support experience for corporate environments
• Flexibility and adaptability for special client events and requests

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.