Digital Product Training Manager

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Digital Product Training Manager will lead JLG’s customer-facing online/digital training initiatives. This person will manage the planning, development, and implementation of digital training content and programs for JLG customers. This person is responsible for video production and distribution, online training content development and implementation– self-paced and live, the JLG University Learning Management System (LMS), and other digital training initiatives.

YOUR IMPACT

• Maintain and improve JLGU LMS systems

• Manage video production schedule and process

• Manage and expand the use of the Brightcove video platform

• Manage online training content development schedule and process

• Prioritize multimedia development requests and schedule team appropriately

• Gather customer feedback on JLG Training online content and systems

• Meet business goals established for Digital team

• Manage the AccessReadyXR VR platform growth and sales

• Research and recommend learning technology

• Coordinate JLG’s online training initiatives with other JLG stakeholders – Marketing, DT, Aftermarket

• Create metrics/KPI’s/dashboard for tracking Digital team’s task/project completion status

• Support the training call center operations

• Manage the budget for the digital team including:

  • Training Systems Hosting and Customization

  • Outside Contracting for Digital Product Development

  • Training and Development of Digital Team

  • Multimedia Software and Hardware

• Communicate effectively, both orally and in writing

• Work with a variety of customer populations with focus on customer satisfaction

• Provide information and respond to correspondence (written and verbal) from customers and employees

MINIMUM QUALIFICATIONS

• Bachelors degree in related field

• Eight plus years of related experience

STANDOUT QUALIFICATIONS

• Experience with instructional design for online courses

• Experience with Articulate 360 and Adobe Creative Suite

• Experience with CAD and 3D modelling software

• Experience with video production software

• Experience with Learning Management System

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.