OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

About the Role

OpenGov is seeking a dynamic Sr. Manager of AI Operations to lead and scale our AI delivery engine across GTM, G&A, and internal operations. This is a business operations role — not R&D or product — focused on driving measurable results through real-world AI implementation. If you're excited about turning ambitious ideas into powerful tools that transform how teams operate and serve customers, this role is for you.

You’ll lead technical execution from requirements through deployment and support — translating business needs into scalable, intelligent systems. Working with business owners, IT and data teams, and enterprise systems, you’ll launch agents, copilots, search platforms, and automations that make an immediate impact. This is a high-visibility, high-impact opportunity for someone who brings technical depth, operational rigor, and a passion for delivering practical AI solutions across the enterprise.

Key Responsibilities

• AI Platform & Tooling Ownership

  • Own and evolve the AI-first platform strategy, including OpenGov’s Model Context Protocol (MCP) service, Enterprise Search, general purpose AI (ChatGPT) and related orchestration and tooling infrastructure.

  • Manage the lifecycle of core AI operational platforms — from technical design and vendor evaluation to implementation, performance monitoring, and continuous improvement.

  • Ensure that AI tooling is scalable, observable, and aligned with enterprise integration standards, supporting a wide range of use cases across the GTM and internal operations landscape.

• Cross-Functional Delivery & Influence

  • Initially focused on GTM and RevOps projects, expanding influence across other non-R&D orgs.

  • Collaborate with business owners to define implementation plans, validate QA and workflows, and ensure agents are technically sound and aligned with operational requirements.

  • Help drive internal visibility of AI wins and innovation through demos, updates, and stakeholder communications alongside the SVP of Ops and Sr. Director of Enterprise Technology.

• AI Delivery Ownership

  • Own the full lifecycle of AI implementations from technical scoping to delivery, including QA, support, and performance tracking.

  • Serve as a player-coach: hands-on in tools like Snowflake, dbt, Workato, AI Orchestration Platforms, OpenAI, Slack APIs and business technology apps.

  • Lead and mentor a small team including an AI Platform Engineer, AI Solutions Architect, and Prompt Engineer/Analyst.

• AI Infrastructure & Architecture

  • Partner with Data Engineering, RevOps, and Enterprise Systems to deploy secure and scalable AI pipelines, agents, copilots and tooling.

  • Design, manage, and iterate on core frameworks such as RAG pipelines, prompt libraries, feedback loops, escalation paths, and versioning.

  • Influence tooling and vendor decisions in collaboration with the Sr. Director of Enterprise Tech Ops and AI leadership group.

• MCP (Model Context Protocol) – Service Ownership

  • Lead the design, development, and ongoing maintenance of OpenGov’s internal Model Context Protocol (MCP) services — a foundational layer for managing AI agent context, orchestration, and system reliability.

  • Define and uphold architectural standards and service-level objectives (SLOs) to ensure scalability, observability, and secure integration with key platforms (e.g., Salesforce, Slack, Snowflake).

  • Collaborate with systems engineering and data teams to evolve the MCP into a robust, self-service operational framework for managing agent performance, context propagation, lifecycle updates, and incident response.

• Service Ownership

  • Lead the development, implementation, and ongoing maintenance of OpenGov’s internal Model Context Protocol (MCP) service — a foundational layer for managing AI agents, orchestration, and system reliability.

  • Define architectural requirements and service-level objectives for the MCP, ensuring scalability, observability, and secure integration with key platforms (e.g., Salesforce, Slack, Snowflake).

  • Work closely with engineering and data teams to evolve the MCP into a robust, self-service operational tool for managing agent performance, updates, and incident response.

• Governance & Reliability

  • Support baseline AI governance in areas like model access, auditability, feedback collection, and agent SLAs.

  • Participate in security reviews and risk assessments; ensure standards are followed for safe AI use.

• Platform and Usage Monitoring

  • Implement systems to track AI adoption, reliability, accuracy, and platform usage at scale.

  • Partner with BI and business functions to surface insights and patterns in agent adoption, but not responsible for defining business success criteria.

Qualifications

• Minimum of 7 years of experience in systems operations, automation, or technical program delivery — with 2–3+ years in applied AI/ML or intelligent automation.

• Strong technical fluency with tools such as Snowflake, dbt, Fivetran, Workato, AI Orchestration Platforms, OpenAI APIs, Enterprise Applications (Salesforce, Netsuite, Workday, Jira/Atlassian, etc.) and Slack integrations.

• Ability to both architect and execute — hands-on with implementation, while mentoring others and setting direction.

• Proven track record of shipping AI or automation products that are operationally reliable, measurable, and scalable.

• Proven track record of working with GTM teams to deliver Enterprise Technology Transformation with next generation technologies

• Excellent problem-solving and prioritization skills — able to cut through ambiguity and deliver impact quickly.

• Experience working with Salesforce, Workday, Netsuite, Outreach, Gong and other enterprise applications in a scaling organization.

• Comfortable navigating a fast-moving environment, collaborating with teams across operations, support, and GTM.

Nice to Haves

• Experience with agent frameworks (e.g., LangChain, Airia, DSPy, CrewAI)

• Background in DevOps, MLOps, or platform engineering

• Prior work in public sector, govtech, or compliance-heavy environments

• Familiarity with prompt engineering best practices and open-source tooling

Why OpenGov

This is a rare opportunity to help architect and scale the future of AI operations at OpenGov. This is not a product or research role — it’s about delivering functional AI solutions that improve how our internal teams work and serve our customers. You’ll be shaping foundational systems that empower governments to better serve their communities — through purposeful, impactful AI. Come build something that matters.

$170k - $220k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches