Fast Facts

This Senior Regional Manager role in Austin, Texas focuses on building relationships with clients and ensuring high-quality service delivery through proactive solutions and site visits.

Responsibilities: Key responsibilities include conducting site visits, engaging with clients, leading training, supporting client renewals, and presenting data reports to showcase progress and improvements.

Skills: Essential skills include strong interpersonal and communication abilities, experience in quality assurance, and proficiency in client relationship management.

Qualifications: Preferred qualifications include experience in educational services and knowledge of curriculum delivery.

Location: This position is based in Austin, Texas, United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $95,000 - $130,000.

The Senior Regional Manager should strive to develop a professional working relationship with each team member, other departments, and clients built on transparency, trust, and mutual respect. This position will be responsible for building deep relationships with our clients while collaborating with a team of specialists in your assigned region. This position will report to the VP of Academic Strategy and Client Success.

Core Functions 

Quality Assurance 

• Understanding the common challenges we encounter at sites and being proactive in positioning us to address challenges with creative solutions
• Identify opportunities for us to improve the delivery of our curriculum and learning experience aligned with the client expectations and goals
• Support team projects designed to improve the client experience

Site Visits

• Visit Tier 1 accounts three times per year and Tier 2 accounts two times including additional visits as needs or opportunities arise.
• Conduct physical and virtual walkthroughs to ensure high fidelity of our service delivery and assess strengths and weaknesses of our teachers, facilitators, and overall classroom set-up.
• Debrief with clients onsite and engage them by suggesting solutions to their challenges or needs including building and maintaining relationships with their key personnel.
• Prepare an exit visit report to share back with the POD.
• Lead and deliver Tier 1 Facilitator and administration training including working closely with our PD team to deploy appropriate sessions onsite or virtually.

New Business and Renewal Negotiations

• Keep your SALES Pod informed for opportunities to grow the implementation in its current state by penetrating within the district in other buildings or services we can offer
• Support and assist the Tier 1 and 2 client renewals assigned to your region by working directly with your assigned partnership director and POD

Communication

• Attend recurring meetings with PODS that have a Tier I or II client, attend the weekly SALES POD Stand-Up call and come prepared with relevant information to share from site visits, client communications, and your knowledge of our quality implementations.
• Provide support and guidance to the POD as needed including helping to address issues that arise or through suggestions to improve based on your client visits and communication.
• Work with Marketing and the clients to showcase our partnership in public-facing ways.
• Develop strong relationships with school-based personnel and district leadership to maintain trust and long-term partnerships.

Data Reports

• With support from the POD, create and present data reports to clients.
• Highlight and showcase to the clients the growth and gains we make from quarter to quarter or onsite visit to visit.

Key Deliverables

• Set-up and deliver data reports for Tier I and II clients
• Visit Tier I clients 3x per year–Initial month, mid-year, and end-of-year including presenting our data reports at the applicable site visit

All interested candidates must use the link to complete our Culture Index survey.

https://surveys.cultureindex.com/s/H65Y13ZG2l/69423