Renewals Enablement Manager

Position Description:

We are looking for a self-motivated Renewals Enablement Manager to join Okta’s Customer First Enablement team. In this role, you will become the enablement advocate for our Renewals organization. The Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our Renewals internal customer. As an Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Renewals organization from onboarding and cross-skilling to everboarding. 

Responsibilities: 

• Successfully identify and communicate Renewals organizational perspective and technical and role readiness.
• Understand the day-to-day of a Renewal Manager to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - Renewals leadership.
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier. 
• Equip Okta renewal teams with the necessary product knowledge, skills, and processes to effectively succeed in their roles.
• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.
• Partner with other enablement staff in designing, creating and delivering enablement programs.
• Continuously engage with Renewal Managers to validate and collaborate on requirements and program results.
• Identify and communicate potential efficiencies and enhancements.
• Lead discovery sessions with business leaders to build and refine requirements.

Requirements: 

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.
• Charismatic, great presence, deep empathy, and sharp on the product.
• Ability to understand, work with and present to a technical audience.
• Ability to deliver results in a fast-moving, highly matrixed environment.
• Deep understanding of support and enablement strategies.
• Demonstrable communication skills, specifically presentation skills and strong executive presence. 
• You MUST be located within 50 miles of Okta's Bellevue, Chicago, or Toronto offices.

Desired Skills and Experience: 

• 5+ years of enablement experience in the software industry. 
• Experience supporting Renewals or a similar function for enablement.
• Operations and program management experience.
• Industry and product knowledge is a plus.
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance
• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones
• Occasional domestic travel required.

Okta is an Equal Opportunity Employer.

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