General Manager | Full-Time | Palm Springs Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Palm Springs General Manager will oversee all Directors and assist with the management, promotion, and operation of the facility in all facets, including operations, sales, marketing, finance, food and beverage, security, IT, production, technology, capital projects, partnerships, special events, community relations, sustainability, branding, and all other related departments within the Convention Center. The General Manager is responsible for shaping the overall culture, direction, coordination, and evaluation of the team and facility. This executive will also be responsible for maximizing the number of events and revenue opportunities at the venue and will work in unison with City of Palm Springs and community stakeholders to maximize the amount of regional and national convention/meeting business which occurs annually at the PSCC.

This role will pay an annual salary of $210,000 to $230,000 and is bonus eligible. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 14, 2025.

About the Venue

The Palm Springs Convention Center is your ultimate destination for exceptional events and unforgettable experiences. Nestled against the backdrop of the breathtaking San Jacinto Mountains, our world-class facility sets the stage for gatherings that inspire, connect, and amaze.

Immerse yourself in the vibrant energy and natural beauty that define Palm Springs as you explore our state-of-the-art venue. Boasting 261,000 square feet of flexible meeting space, we have the capacity to accommodate events of all sizes, whether it's a small business conference or a grand trade show. Our versatile layout boasts spacious exhibit halls, elegant ballrooms, and well-equipped meeting rooms, ensuring every event finds its perfect fit.

Designed with both functionality and aesthetics in mind, the Palm Springs Convention Center offers cutting-edge technology, superior audiovisual capabilities, and modern amenities. Our dedicated team of professionals is committed to providing top-notch support, assisting you every step of the way to ensure your event runs smoothly and exceeds expectations.

Located in the heart of downtown Palm Springs, our center puts you just steps away from an array of world-class hotels, renowned restaurants, and exciting entertainment options. Whether you're here for business or pleasure, the convenience and accessibility of our location make it easy to make the most of your time in this vibrant desert oasis.

Responsibilities

• Maintains active contact and effective working relationships with in-house Food and Beverage provider, Contract Administrator, City of Palm Springs departments, CVB, Facility Clients, Community Stakeholders, convention/live event industry decision makers, labor unions, and community and civic organizations. 
• Monitors OVG’s compliance with all provisions of the management contract.
• Aggressively promotes the use of the facility with the local destination sales and marketing organization to maximize the facilities utilization with high impact events.
• Negotiates contractual agreements as determined necessary and in the best interests of the facility.
• Negotiates lease agreements with meeting planners, third party organizations, event organizers, and promotors.
• Coordinates facility involvement and event hosting with Convention and Visitors Bureau.
• Assures the coordination, implementation and administration of specific policies and procedures prescribed by OVG corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control, crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practices.
• Prepares and maintains required and necessary reports/records for the Contract Administrator/City of Palm Springs, Board Members, and the OVG Corporate Office.
• Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating event calendar, operations schedules, capital improvement plans, and projections for all revenues and expenses.
• Conducts leadership and staff meetings on a consistent basis. 
• Directs the development and administers the execution of facility operating and marketing financial budgets, to include, operating revenue, expense budgets and capital expense plans.
• Maintains daily oversite for all operations and event activity at the PSCC in collaboration with fellow OVG staff, assuring the successful coordination and execution of all activities.
• Provides final approval of all contracts and agreements with licensees, vendors, suppliers for necessary activities and services at the facility.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, boards, stakeholders, partners, agencies, departments and individuals; assures and maintains the integrity of the facility and OVG360 in all forms of communication and personal contacts.
• Oversees and advises Human Resources on any necessary revisions/modification to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of the facility are conducted in accordance with applicable local, state and federal regulations.
• Continually evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with OVG360 policies and procedures.
• Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with all OVG PSCC team members.
• Responsible for creating an exceptional working environment for all PSCC staff.
• Assures that the PSCC is at peak operating efficiency and all facility improvement projects are completed on time and on budget. 

Qualifications

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
• Minimum 10 years progressively responsible experience in supervision and/or management of a facility of similar size preferable.
• Or, equivalent combination of education and experience.
• Experience in contract negotiations, budgeting, forecasting, purchasing, personal supervision, human resources, finance, operations, capital projects, security, sponsorships, event management and sales and marketing.
• Experience in labor relations and union contracts.

SKILLS AND ABILITIES:

• An extremely strong collaborator and relationship builder with a proven history of success with clients, stakeholders and managed teams.
• Excellent communication and interpersonal skills and organizational ability.
• Detail oriented with experience producing high level reporting for board and corporate review.
• A true multi-tasker.
• Ability to work with and maintain highly confidential information is required.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative and collaborative environment.
• Demonstrated knowledge of the principles and practices required in the successful management of a convention facility.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the convention and live entertainment industry.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Experience working in collaboration with DMO and local hotels to drive high impact business.
• A leader and mentor with an entrepreneurial spirit.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.