Healthcare Administration Program Coordinator II

Compensation Range:

Position Summary
The Health Administration Coordinator will provide essential administrative support for the School of Health Professions’ healthcare administration programs, including the Bachelor of Science in Healthcare Administration (BSHA), Master of Healthcare Administration (MHA), and Doctor of Health Administration (DHA). This role involves assisting with the programs’ daily operations, ensuring clear and timely communications, managing data, and coordinating key program activities to promote effectiveness, efficiency, and compliance with accreditation standards. The coordinator will oversee the planning, development, and management of various program components, monitor progress, and facilitate the implementation of new initiatives. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and a dedicated commitment to advancing healthcare administration education through proficient program management and proactive support.

Essential Functions:

• Provide comprehensive administrative support to the Academic Program Directors (APDs) and the programs, including managing schedules, preparing documentation, coordinating meetings, handling correspondence, and assisting with administrative tasks to ensure the smooth and efficient operation of the programs.
• Serve as the primary point of contact for students enrolled in the programs by effectively interfacing with them through various communication channels, including timely replies to emails and phone calls, scheduling meetings, help resolve conflicts and concerns, and guiding students to the appropriate resources and support services to ensure their needs are met promptly and professionally.
• In collaboration with the Director of Assessment and Accreditation, oversee the management of program data by tracking and reporting key metrics such as student persistence and completion rates. Additionally, coordinate the preparation and the development of accreditation self-studies to support ongoing program evaluation and compliance.
• Provide comprehensive administrative support for program integrative experiences for both the BSHA and MHA programs. This includes coordinating student orientations, scheduling, procuring, maintaining and renewing of affiliation agreements, communicating with faculty and preceptors, assisting students with forms and document management, researching and securing integrative experience opportunities, and maintaining all related documentation, forms, and handbooks to ensure seamless program delivery.
• Recruit students requiring integrative experiences for the IPCP seminar program, in collaboration with the Academic Program Directors. Track student progress, follow up with professors to ensure timely completion, and facilitate grade updates as necessary to support successful program outcomes.
• Provide monthly/quarterly reporting to APDs related to state compliance for site placements.
• Participate in the recruitment of students for the study abroad program by providing information, promoting opportunities, and supporting the application process. Collect, manage, and maintain all necessary documentation to ensure compliance and readiness for the program.
• Maintain accurate and comprehensive minutes of all program meetings, ensuring timely documentation, distribution, and record-keeping to support effective communication and organizational transparency.
• Actively participate in faculty, student, and staff meetings by contributing insights, engaging in discussions, and supporting collaborative decision-making to promote a cohesive and effective organizational environment.
• Coordinate directly with the Advisory Boards of the programs to schedule meetings, develop agendas and presentation materials, invite speakers, record and maintain minutes, update bylaws, and assist with recruiting new members to ensure smooth and productive board operations.
• As necessary, staff booths at designated conferences and/or events, provide support during event planning and organization, and assist with presenting and representing the program to promote engagement and deliver information effectively.
• Other duties as assigned.
• Manage all administrative aspects of accreditation self-studies and site visits.
• Assist with planning and presenting the Awards Ceremony.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Minimum of five (5) years of relevant administrative support experience required.
• Bachelor’s degree in a field related to healthcare administration or business administration, preferred.
• Experience in higher education setting and familiarity with HIPAA and FERPA, preferred.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. 
• Actively seeks opportunities to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company, and oneself. 
• Anticipates and takes steps to prevent counter-productive confrontations.  Manages and resolves conflicts and disagreements in a constructive manner.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes. 
• Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives.
• Ability to drive towards achieving measurable and challenging goals to support organizational success.
• Working knowledge, principles, and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines, and frequently changing priorities. 
• Demonstrated ability to learn and apply policies and procedures, preferably in a higher education setting.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. 
• Ability to multi-task, problem-solve, flexible, meet deadlines, adapt to ever changing environment.
• Ability to prioritize and manage multiple priorities in a very fast-paced environment.
• Demonstrated oral and written communication skills.
• Established organizational and interpersonal skills and proven ability to work independently.
• Strong problem-solving skills necessary.
• Proficient use of the PC, telephone, facsimile machine, copier, and other equipment as needed.

Travel: Remote position with travel seldom required.

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.