Program Manager, VAS

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for a highly motivated and experienced Program Manager within the Visa Acceptance Solutions team. This pivotal role will drive the strategic execution of our Initiatives, ensuring the alignment of project deliverables with organizational objectives and superior quality standards. The role will require program managing groups across different teams at Visa, to ensure cohesive and collaborative efforts towards achieving our strategic goals. Additional responsibilities include:

• Leveraging strong project management industry expertise and collaboration skills, identifying required activities to successfully deliver the program, ensuring appropriate task assignments are in place.

• Report and escalate issues, with mitigation and path to resolution.

• Identify risks, perform risk analysis, escalating as appropriate, Follow defined Risk Management processes.

• Oversee and ensure all status materials are compiled and completed in a timely fashion, document and distribute project and activity status on a regular basis to the Program team.

• Assess existing processes and identify opportunities for improvement.

• Participate in other project related activities as requested.

• Facilitate collaboration across various functions including Regional and Global Product Management, Product Development, Clients, and Partners.

Why this is important to Visa

The Program Manager will be an integral part of our Product Operations team supporting the Product Management organization to ensure superior operational delivery for product initiatives. In this role, you will be responsible to manage cross-functional programs that include, but are not limited to, the following lifecycle activities: product requirements, product build, training, legal, marketing, commercialization, go-to-market activities, and client communication. Additional tasks include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Product Managers, Product Development, Marketing, Sales, Customer Service, and Visa cross-functional teams in a Global environment.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 8+ years experience as project manager, delivering complex business sponsored projects.
• Ideal candidate will have deep knowledge and experience with all aspects of software development life cycle and go-to-market commercialization aspects of introducing a new product or feature to the market. Activities include planning, execution, market launch, and will require experience managing cross functional and global project teams in a matrixed environment.
• PMP certified with current credentials is preferred.
• Experience in Agile environment is preferred.
• Knowledge of payment or risk management systems and the industry is preferred.
• Strong MS Project and presentation skills.
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the Sr. Program Manager.
• Able to motivate staff and influence their tasks to align with organizational goals and priorities.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support.
• Solid understanding of project management techniques, methodologies, and best practices.
• Self-motivated, able to work independently while coordinating activities with cross-divisional teams.
• Able to communicate with technical and business experts at all levels of the organization.
• Solid analytical and critical thinking skills - ability to think strategically.
• Excellent verbal and written communication and presentation skills.
• Bachelor’s degree is required. Master’s degree is preferred.
What will also help:
The ideal candidate is a motivated initiative-taker with strong program management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be an adaptive person who can quickly absorb the nuances of complex, varied payment offerings.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 116,300.00 to 168,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.