Customer Success Program Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Program Manager in the United States.

The Customer Success Program Manager will play a pivotal role in driving strategic initiatives that enhance customer experience, retention, and overall business growth. This position partners with cross-functional teams—including Customer Success, Sales, Product, and Systems—to ensure seamless execution of high-priority programs. You will translate complex initiatives into actionable plans, track progress, and remove obstacles that could hinder success. The role emphasizes operational excellence, data-driven insights, and change management to create scalable processes and measurable outcomes. Ideal candidates are proactive, highly organized, and skilled in collaborating with multiple stakeholders to achieve impactful results in a fast-paced SaaS environment.

Accountabilities

• Lead and execute high-priority programs from planning to delivery, ensuring measurable impact on customer experience and business outcomes.
• Partner with cross-functional teams to align efforts, remove roadblocks, and drive initiative adoption.
• Define program scope, success metrics, timelines, and tracking methods, ensuring clear communication with stakeholders.
• Escalate and resolve critical issues promptly, capturing lessons learned to inform future initiatives.
• Develop and maintain documentation, workflows, and reporting frameworks to drive consistency and transparency.
• Identify opportunities for process improvement, automation, and adoption of best practices.
• Analyze program data and KPIs to measure performance, identify trends, and recommend actionable improvements.

• Bachelor’s degree in Business, Operations, or a related field.
• 5+ years of professional experience, ideally in the SaaS industry or a GTM-focused role.
• 3+ years of program or project management experience, with a proven track record of delivering complex, cross-functional initiatives.
• Strong written and verbal communication skills, with experience presenting to executive audiences.
• Excellent organizational, analytical, and problem-solving skills, with sound decision-making abilities.
• Familiarity with project management and collaboration tools (e.g., Monday, Smartsheet, Jira, Confluence).
• Ability to operate independently, take initiative, and drive programs in a fast-paced environment.
• Proficiency in data analysis and reporting; experience with CS tools (e.g., Gainsight, Zendesk, Salesforce) is a plus.
• Knowledge of process improvement methodologies (Lean, Six Sigma) is advantageous.

• Competitive salary range: $96K – $145K.
• Comprehensive medical benefits, fully paid for employees.
• 401(k) plan with employer matching.
• Equity option grant.
• Unlimited PTO plus company holidays.
• Wellness initiatives and programs.
• Remote work flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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