Coordinator, New Hire Programs & Operational Learning

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

About the Role

The Coordinator of New Hire Programs and Experiences will support the day-to-day administration of the Team Member experience for Orientation, Onboarding, and Operational learning programs.  The ideal candidate will possess exceptional organizational skills and a keen eye for detail while also having a relentless focus on practical application and communication abilities that resonates with our USH Team members.

We believe that our Team Members and Leaders are our greatest strength.  As the Learning and Development team, we strive to empower and unlock the potential in every Team Member at USH by developing and delivering high-impact programs, experiences, and initiatives.

At the core of this role, you will:

• Ensure each course from the New Hire Programs and Experiences team is set up for success
• Support the New Hire Programs and Talent Development teams with coordinating training space, prepping rooms and materials, and LMS administration.
• Be the primary point of contact for New Hires for all NHPE courses, as well as Team Members for any talent development programs.
• Collaborate with the larger Training and development Team to create the Newsletter and help promote programs in partnership with Internal Communications.
• Coordinate with key partners to ensure seamless handoff of process through the New Hire onboarding experience

Key Responsibilities:

• Act as the primary point of contact for new hires during orientation to address questions, provide guidance, and resolve any issues that arise.
• Ensure all New Hire materials and communications are sent to New Hires throughout the orientation process.
• Organize logistics of the Universal Way Summer Challenge and actively support its success.
• Ensure all paperwork and documentation is completed for each program.
• Support and facilitate our company-wide orientation program, welcoming New Hires from every population.
• Support the greater L&OD team with training room management, including, but not limited to inspection of training rooms ensuring they are in working order for training needs, reporting any technical/AV errors to proper parties, and ensuring all tables and chairs are properly maintained.
• Interact in-person with large volume of Team Members and Operations Managers at Universal Studios Hollywood
• Collect, monitor, and organize data to analyze programs based on attendance and participant feedback 
• Process office and kitchen supply orders for the greater team.
• Ensure proper crediting of all LMS modules for new hires and operational learning attendees.
• Facilitates other in-person learning programs as assigned.
• Perform other duties as assigned.
• Flexibility with their schedule with availability to work on weekends, holidays, and nights as required by the Manager of Learning & Development

Basic Requirements:

• High School Diploma/GED Required.
• 1+ year work experience in HR or, ideally supporting a corporate new hire or employee centric function.  
• Demonstrated ability to work well with others and communicate in a professional and personable demeanor.  
• Experience exercising sound judgment when dealing with sensitive and confidential matters

Desired Qualifications/Characteristics:

• Bachelor’s degree preferred; Human Resources, Business, Communication or related field preferred.
• Meets deadlines, displays promptness, and works with a high level of attention to detail.
• Demonstrated ability to drive processes and to deliver high quality service to our Team Members
• Exceptional communication skills, both written, oral and presentation skills
• Flexibility and adaptability in a fast-paced, constantly changing environment
• Ability to multitask, prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner
• Ability to work with others and collaborate across the organization to achieve goals
• Self-starter, motivated and proactive
• Exceptional organization skills, detail oriented, and ability to handle multiple tasks and assignments
• Excellent verbal and written communication
• Ideal candidate demonstrates accountability, thinks critically and demonstrates courage when presenting ideas

Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $65,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].